Prime Group Holdings, LLC is a leading private equity real estate firm specializing in self-storage and alternative real estate asset classes. They are seeking a Storage Assistant Manager/Virtual Agent to manage customer interactions, assist with rentals, and maintain property standards while ensuring excellent customer service.
Responsibilities
- Conduct professional phone, email, virtual, and in-person interactions with existing and prospective customers
- Convert telephone, online, and walk-in inquiries into rentals
- Rent self-storage units, parking spaces, and related products
- Upsell moving and packing supplies and assist customers with unit sizing decisions
- Provide accurate information regarding company properties, services, and processes
- Respond promptly and effectively to customer inquiries, emails, and voicemails
- Resolve customer concerns and issues in a timely and professional manner
- Maintain accounts receivable through payment processing, collections efforts, and account follow-up
- Prepare and deliver daily bank deposits accurately and timely
- Generate daily revenue and operational reports utilizing Microsoft Excel
- Maintain accurate customer and property records while safeguarding confidential information
- Perform routine property inspections, including lock checks and identifying areas requiring attention
- Ensure company standards for cleanliness, appearance, and safety are consistently maintained
- Perform basic maintenance duties, including cleaning offices, hallways, and restrooms, changing light bulbs, weeding, and operating basic power tools as needed
- Utilize company software, web-based tools, and communication systems effectively
- Report technology, communication, or equipment issues promptly
- Manage multiple priorities in a fast-paced environment while meeting deadlines and performance expectations
- Work independently and collaboratively to achieve company goals
- Perform additional duties and special projects as assigned
Skills
- High School Diploma, GED, or equivalent required
- 1-2 years of experience in a customer-facing environment required
- Strong customer service, interpersonal, and communication skills, both written and verbal
- Ability to multitask, prioritize work, and manage competing demands effectively
- Strong attention to detail and commitment to accuracy
- Proficiency in Microsoft Office applications, including Outlook and Excel
- Ability to learn and utilize new software applications, web-based tools, and point-of-sale systems
- Self-motivated with the ability to work independently and as part of a team
- Strong problem-solving and critical-thinking skills
- Ability to maintain confidentiality and handle sensitive information appropriately
- Ability to perform routine maintenance duties and lift up to 50 pounds
- Valid driver's license, current insurance, and reliable transportation required
- Ability to travel to various locations as needed
- Sales experience preferred, including phone sales or consultative sales experience
Benefits
- A healthy work/life balance; most of our facilities are closed by 600 pm and closed on Sundays
- Competitive pay and bonus opportunities
- Health, dental, life, vision, short-term disability and long-term disability insurance
- A 401(k) program with a company 3matching4 policy
- Paid time off and paid holidays
- Career advancement opportunities
- Two (2) days per week onsite as an Assistant Manager (1000 AM - 600 PM)
- Three (3) days per week as a Virtual Agent with a flexible schedule between 800 AM and 800 PM
- Flexibility to work additional hours, travel to nearby locations, and assist with business needs as required
Company Overview
Prime Storage is a storage facility provider company offering simple, affordable, and local self-storage services across the United States. It is a sub-organization of Prime Group Holdings. It was founded in 2017, and is headquartered in Saratoga Springs, New York, USA, with a workforce of 201-500 employees. Its website is https://www.primestorage.com/.