Stelo Support Engineer

About Stelo For over 30 years Stelo’s products have freed organizations from the complexities and difficulties of static data pipelines. Our software is an enterprise-class data replication tool that delivers data dynamically from anywhere to anywhere for BI analysis, reporting, and prediction, or for managing business operations, B2B interactions, and supply chains. Stelo combines powerful, purpose-built software with world-class service and support. From end-to-end expertise and problem ownership to deep knowledge of all operating systems, platforms, and database systems, Stelo gets customers up and running and keeps them there. Stelo Support Engineer We are looking for a talented and motivated support engineer to join our team and provide excellent technical support for our software, Stelo Data Replicator. As a support engineer, you will be responsible for helping our customers resolve issues and answer questions related to the installation, configuration, performance-tuning and use of our product.  The ideal candidate will have a strong background working daily with relational databases such as Db2, Oracle, or SQL Server, along with solid networking skills in both on-premise and cloud environments. In addition, the candidate should have hands-on experience or strong working knowledge of modern big data and data warehouse technologies such as Microsoft Fabric (Lakehouse), Databricks, Kafka, Snowflake, BigQuery, or comparable platforms, including data ingestion, transformation, and analytics workflows. The role also requires comfort engaging directly with customers on technical calls, gathering requirements, and driving effective resolution. Key Responsibilities  Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions  Perform software installation and upgrade as well as replication configuration and tuning  Troubleshoot data replication issues and provide solutions to customers   Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.  Develop and maintain technical expertise in our data replication product and related technologies  Document customer issues and solutions in our internal knowledge base Be available for occasional as-needed on-call support  Required Qualifications  Bachelor's degree in computer science, information systems, or a related field  Excellent problem-solving and troubleshooting skills with a strong customer service orientation and clear, effective communication abilities—both written and verbal  2+ years of experience in database administration including installation and configuration, performance tuning, backup and recovery and troubleshooting for relational databases such as Db2, Oracle, SQL Server, Postgres, MySQL.  2+ years of experience with big data and data warehouses technologies such as Microsoft Fabric's Lakehouse, Databricks, Kafka, Snowflake, Big Query, etc.  Strong understanding of networking concepts such as TCP/IP, DNS, and routing, with hands-on experience troubleshooting connectivity issues in complex hybrid (on-prem/cloud) environments. Proficient in diagnosing and resolving problems related to firewalls, VPNs, and SSL/TLS that impact database communication and data replication reliability Proficiency using diagnostic tools like Wireshark, traceroute, netstat, and cloud-native monitoring (e.g., AWS CloudWatch, Azure Network Watcher) to analyze connectivity and protocol behavior (TCP/IP, SSL/TLS) impacting replication stability and throughput  Skilled at identifying and resolving performance bottlenecks in data replication workflows caused by network issues such as latency, packet loss, or SSL/VPN misconfigurations—both in customer on-premises and cloud-hosted environments (AWS/GCP/Azure)  Familiarity with Linux and Windows Server environments   Preferred Qualifications  DBAs are strongly encouraged to apply  Experience with data replication technologies  Proficiency in PowerShell and Unix shell scripting  Experience with containerization technologies such as Docker  Structure and Compensation   The position is 100% remote, full-time, and exempt   Stelo will provide all necessary computer equipment   Employee is responsible for providing a suitable workspace   Employee will be assigned a fixed weekly schedule  Candidate should expect to work Pacific time hours most days   Salary $90,000-$130,000 commensurate with experience   Generous health insurance coverage, employee benefits and retirement matching Why Work at Stelo? Stelo’s small, dedicated team has enjoyed a 100% remote workplace since the company’s founding. We have working from home and the flexibility it offers down! Combined with Stelo’s excellent benefits and an unwavering appreciation for work/life balance, Stelo is an environment where team members have a chance to stretch and grow along with the company. 100% remote workplace Competitive salaries Medical insurance for you and your family Monthly HSA contributions 3 weeks paid vacation 11 Stelo holidays Matching retirement contributions Annual bonuses