Remote (Global) | Preference for North America
1099 Contractor | $5,000/month
About LaundroBOOST
LaundroBOOST is a full-service marketing and growth partner for laundromat owners across North America. We help laundromat operators grow revenue through Google Ads, Meta Ads, SEO, websites, Google Business Profiles, geofencing, AI-powered solutions, customer communication platforms, and other innovative growth initiatives.
Our mission is simple: help laundromat owners grow their businesses while delivering a world-class customer experience.
Position Overview
We are seeking an experienced Account Manager to own the client journey from onboarding through renewal, expansion, and offboarding.
This is not a traditional project management role. You will serve as the primary strategic point of contact for your clients, ensuring they receive exceptional service, understand the value of our offerings, achieve their business goals, and remain long-term LaundroBOOST customers.
You will oversee the execution of multiple marketing services while coordinating with internal teams, contractors, and specialists responsible for delivery.
The ideal candidate is highly organized, proactive, customer-obsessed, comfortable operating in ambiguity, and constantly looking for ways to improve systems, workflows, and client outcomes.
This role reports directly to the Director of Client Services.
Key Responsibilities
Client Success & Relationship Management
Serve as the primary point of contact for assigned clients
Own the client experience from onboarding through renewal and retention
Build strong relationships with business owners and key stakeholders
Conduct onboarding, strategy, review, and retention calls
Ensure clients clearly understand deliverables, performance, and next steps
Proactively identify risks and address issues before they become problems
Drive customer satisfaction, retention, and long-term account growth
Account Oversight
Oversee client programs across all LaundroBOOST service offerings, including:
Google Ads
Meta Ads
Google Business Profile (Booster)
Local SEO
Website Development
Geofencing
AI Call Centers
SMS & Email Marketing
Reputation Management
Future marketing and AI service offerings
You will not necessarily execute every service yourself, but you will be responsible for ensuring clients receive excellent service and that projects move forward successfully.
Team & Vendor Coordination
Manage communication and coordination between clients and fulfillment teams
Work closely with Google Ads, Meta Ads, SEO, website, geofencing, and AI specialists
Ensure deliverables are completed accurately and on time
Hold internal teams accountable to deadlines and quality standards
Escalate issues when necessary and help drive resolution
Retention & Growth
Monitor client health and engagement
Identify churn risks early and develop action plans
Conduct retention conversations when needed
Identify opportunities for upsells, cross-sells, and expanded services
Help clients maximize the value of their partnership with LaundroBOOST
Process Improvement & Operations
Leverage AI and automation tools to improve efficiency
Document workflows and best practices
Recommend improvements to systems, communication, reporting, and client delivery processes
Contribute to the development of scalable customer success operations
Required Qualifications
3+ years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role
Exceptional verbal and written English communication skills
Strong customer service and relationship-building abilities
Experience managing multiple clients simultaneously
Experience coordinating cross-functional teams or global contractors
Comfortable leading client calls and difficult conversations
Highly organized with strong attention to detail
Self-starter who requires minimal oversight
Comfortable working in a fast-moving startup environment
Strong problem-solving and critical-thinking skills
Experience using AI tools to improve productivity and workflows
Preferred Qualifications
Experience in marketing agencies, digital marketing, SaaS, or customer success environments
Familiarity with Google Ads, Meta Ads, SEO, websites, or local marketing
Experience with automation platforms and AI-powered workflows
Experience managing remote teams and contractors
Familiarity with laundromats, multi-location businesses, or home services businesses
Experience with upselling and account expansion strategies
Tools & Platforms
Experience with some or all of the following is ideal:
ClickUp (Project Management)
GoHighLevel (CRM)
Google Workspace
Google Ads
Meta Ads Manager
Merchynt / Paige (Google Booster)
SEO Tools
Stripe
AI Platforms (ChatGPT, Claude, Gemini, etc.)
CRM and customer success platforms
What Success Looks Like
Within this role, you will:
Deliver a world-class client experience
Build trusted relationships with business owners
Maintain strong client retention rates
Reduce customer churn
Improve operational efficiency through AI and automation
Drive account growth through strategic recommendations
Help LaundroBOOST become the leading marketing partner in the laundromat industry
Compensation
$5,000/month
Fully remote
Flexible work environment
1099 contractor position initially
Potential opportunity to transition to a full-time W-2 role as the company continues to scale operations
How to Apply & Interview Process
Our hiring process is designed to be straightforward and efficient. After you submit your resume, if you are selected to proceed these will be the interview steps:
Step 1: Initial Screening (30 - 45 Minutes)
Meet with the Head of Operations
Discuss your background, experience, tool/systems familiarity and interest in the role
Learn more about LaundroBOOST and our team
Step 2: Hiring Manager Interview (60 Minutes)
Meet with the Director of Client Services
Dive deeper into account management, customer success, retention, and operational experience
Discuss how you approach client relationships, problem solving, and team coordination
Step 3: Final Interview (30 Minutes)
Meet with the CEO
Discuss culture fit, long-term growth opportunities, and alignment with company goals
Timeline
We are actively hiring for this position and are looking to onboard our next Account Manager no later than August 1, 2026, with an earlier start date preferred for the right candidate.
Qualified candidates may move through the interview process quickly, so early applications are encouraged.
We are looking for operators who care deeply about customer outcomes, thrive in fast-moving environments, and are excited to help build something exceptional.