Role Summary
The Solutions Engineer - Electrical Specialist owns the onboarding, implementation, and technical deployment of Stratus for new electrical contractor customers. They turn the Success Strategist's solution plan into reality - configuring environments, integrating data, training customer teams, and ensuring customers go live successfully. This role brings deep electrical trade knowledge to every implementation - someone who can credibly "talk the talk" with contractors, field crews, and prefab shop teams. They partner closely with CSMs but do not own renewals or account management.
This is a remote role based in the US with 25-30% travel required.
Key Responsibilities
Implementation & Onboarding
Lead the full onboarding lifecycle: environment setup, configuration, data ingestion, permissions, integrations, and workflow design.
Run implementation project plans including discovery, milestones, customer training, and go-live readiness.
Deliver engaging onboarding sessions tailored to electrical contractor stakeholders — including field crews, prefab shops, VDC teams, project managers, and estimators.
Technical Execution
Troubleshoot configuration issues, work closely with engineering when needed, and translate technical concepts for end users.
Validate alignment between delivered workflows and the pre-sales plan.
Apply firsthand knowledge of electrical contracting workflows to configure Stratus in ways that reflect how electrical teams actually work.
Cross-Functional Collaboration
Partner with CSMs on post-go-live handoff and ensure customers ramp quickly.
Provide product feedback based on customer onboarding issues, gaps, and patterns — with a particular focus on the electrical segment.
Collaborate with Success Strategists to improve handoff documentation and repeatable implementation playbooks for electrical customers.
Required Skills & Experience
2–5 years of experience in electrical contracting, MEP subcontracting, or VDC/BIM coordination with significant electrical trade exposure.
Firsthand familiarity with electrical workflows, prefab, and shop operations.
Hands-on understanding of electrical workflows including conduit, wire management, prefab, and shop operations.
Strong project management and customer-facing communication skills - comfortable presenting to both field crews and leadership.
Ability to solve ambiguous technical problems with minimal guidance.
Teaching, coaching, or training background a strong plus.
Preferred
Experience with Stratus or similar construction technology platforms.
Background in solutions engineering, technical onboarding, or implementation consulting.
Experience implementing enterprise SaaS with field-heavy or trade contractor customers.
Familiarity with construction tech integrations and electrical shop/field workflows.
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