Job Description:
Hybrid at the Cleveland, OH
6+ months contract
Responsibilities:
• ServiceNow ITOM Administration:
• Configure and maintain ServiceNow ITOM modules including Discovery, Service Mapping and Cloud Accelerate to ensure optimal performance and accurate representation of the IT infrastructure.
• Collaborate with cross-functional teams to understand business requirements and implement ITOM solutions that align with organizational objectives.
• CMDB Automation:
• Design, develop, and implement automation strategies for populating and maintaining the CMDB using ServiceNow Discovery and other automation tools.
• Create and customize discovery patterns to accurately identify and classify configuration items (CIs) within the IT environment.
• Integration and Orchestration:
• Integrate ServiceNow ITOM with other IT systems and tools to facilitate seamless data flow and interoperability.
• Leverage ServiceNow Orchestration for automating workflows and tasks related to IT Operations Management.
• Documentation:
• Maintain clear and comprehensive documentation of configurations, automation scripts, and processes related to ServiceNow ITOM and CMDB.
• Collaboration:
• Collaborate with IT teams, stakeholders, and end-users to understand their needs and provide effective solutions that enhance IT service delivery.
Skills/Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist - IT Operations Management.
• Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
• Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
• Experience in CMDB automation and a deep understanding of Configuration Management concepts.
• Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
• Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
• Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.
Mandatory Skills:
• 5-10 Years Experience
Desired Skills:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ServiceNow Certification, with a focus on ITOM, such as Certified Implementation Specialist - IT Operations Management.
• Proven experience in ServiceNow ITOM administration, including hands-on experience with Discovery and Service Mapping.
• Strong scripting skills, particularly in JavaScript, for customizing and automating ServiceNow processes.
• Experience in CMDB automation and a deep understanding of Configuration Management concepts.
• Familiarity with integration techniques and APIs, ensuring seamless connectivity between ServiceNow and other IT systems.
• Excellent problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving issues.
• Strong communication skills, with the ability to convey technical information to both technical and non-technical audiences.
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