We are hiring a Service Contracts Manager. Service Contracts Managers are responsible for creating, editing, and maintaining electronic Statements of Work (SOWs). This role drives the delivery of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, as well as quality assurance for any outgoing services opportunities.
How you'll make an impact
Applies technical communication theory to ensure readability and usability of SOWs for delivery teams
Manages a large volume of SOWs and deadlines simultaneously
Assists with fielding daily Sales requests
Generates pricing breakouts for service offerings
May assist in the design of documentation templates
Ensures accuracy, quality, and a unified style based on Optiv and industry standards
Follows Optiv security policies, upholds professional standards, and performs all work in a manner respectful of others. Understands personal role in safeguarding corporate and client assets
Maintains proficiency with the SOW development process
Adheres to SOW Management procedures for SOW development, documentation tracking, communication, and other duties as required
Utilizes Salesforce.com, Desk, Box, and Zoom as tools of communication, historical reference, activity tracking, action item creation, and forecasting; utilizes Workday for time-tracking
Builds an expertise in Optiv’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services arena
Serves as a resource for customers, sales teams, and SOW Management’s leadership by operating in knowledgeable, responsive, and organized methods
Communicates effectively and positively with clients, Sales, Operations, and Service Delivery
Performs other responsibilities as needed
SOWs and projects are delivered accurately, and on time, and in a volume aligned with the rest of the team
Work is compliant with internal and external standards
Successful utilization of SOWs by Operations and Delivery teams
Provides on-time delivery and accuracy of SOW documents
Produces volume of SOWs aligned with the rest of the team on a consistent basis
Consistently adheres to defined processes
Provides initial feedback to management for non-standard SOW issues – proved ability to show critical thinking
Navigates and builds relationships with immediate team and peers
Effectively and positively communicates with stakeholders on SOW development statuses and processes
Volunteers to take on additional workload
Proficient in all tools necessary for the development and maintenance of SOWs
What we're looking for
Bachelor’s Degree in Technical Communication, Journalism, English, or related area; or 4 or more years’ equivalent work experience; or equivalent combination of education and experience
Minimum 2 years’ experience in SOW (statement of work)/contract management or related position/experience
2 or more years’ professional writing experience required. Technical writing experience strongly preferred
Working knowledge of contractual requirements, negotiations, process, and risk preferred (non-3P)
Experience in IT professional services preferred
Excellent written and verbal communication skills
Ability to build rapport and collaborate regularly across teams
Ability to effectively communicate ideas and processes in a professional manner to external and internal clients
Excellent organizational and time management skills
Superior problem solving and critical thinking skills
Ability to deliver high quality documentation paying attention to detail and accuracy
Sales oriented mentality; able to work with sense of urgency
Demonstrated ability to work within a team environment
Ability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneously
Ability to work overtime and irregular hours when needed
Ability to learn and apply new technical skills and concepts quickly
Proficient PC computer skills
Intermediate to advanced level proficiency in Microsoft Office suite
Experience with Salesforce and Box preferred, or other CRM and document management programs
Strong organizational skills to coordinate with national clients and meet time sensitive deadline required
Ability to read, analyze, and interpret business documentation, including contracts and process documents
Ability to write reports, effective business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from internal and external customers across all levels of an organization
Ability to calculate figures and amounts such as discounts, interest, percentages, and currency conversions.
Ability to apply concepts of basic algebra
Superior and demonstrated ability to use critical thinking.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
What you can expect from Optiv
A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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