About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
We are seeking a Senior Site Reliability Engineer (SRE) to ensure the reliability, performance, and cost-efficiency of our production systems. This role requires deep expertise in DataDog for observability and will focus on DevOps practices, incident management, root cause analysis, and cost optimization across cloud infrastructure and services.
Where You Will Make an Impact
Own and improve system reliability, availability, and performance for production environments
Design, implement, and manage monitoring, alerting, and observability using DataDog (required)
Lead incident response efforts, including troubleshooting, mitigation, and post-incident reviews
Perform detailed root cause analysis (RCA) and drive permanent resolutions
Partner with engineering and DevOps teams to build scalable, resilient infrastructure
Automate operational processes to improve efficiency and reduce risk
Analyze and optimize infrastructure and application costs
Define and manage SLIs/SLOs to meet reliability targets
Continuously improve deployment, monitoring, and operational practices
What You Will Bring
5+ years of experience in Site Reliability Engineering, DevOps, or similar roles
Mandatory: Strong, hands-on expertise with DataDog (APM, logs, metrics, dashboards, alerting)
Experience with cloud platforms (AWS, Azure, or GCP)
Proficiency in DevOps practices and tools (CI/CD, Infrastructure as Code such as Terraform)
Strong troubleshooting skills and experience conducting root cause analysis in distributed systems
Experience with containers and orchestration (Docker, Kubernetes)
Scripting or programming experience (Python, Bash, or similar)
Proven ability to analyze and optimize cloud costs
Preferred Qualifications
Experience with cost management tools (e.g., AWS Cost Explorer, Azure Cost Management)
Familiarity with cloud security and compliance best practices
Experience supporting high-availability, customer-facing systems
Strong collaboration and communication skills
What Success Looks Like
Improved system reliability and reduced incident frequency
Faster incident detection and resolution (MTTR)
Effective, actionable observability driven by DataDog
Measurable cost savings and optimized infrastructure usage
What makes #Ellucianlife
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
WellnessHeadspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:Education Assistance Program
Professional development opportunities
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