Senior ServiceNow Administrator

The ServiceNow Administrator - Senior is a member of an O&M team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. The individual is responsible for instance stack?, day-to-day support?, system upgrades?, integrity? and overall health and performance. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. Expertise in the staging and management of ServiceNow Cloud based Mid-Servers is fundamental to this position. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software and have the ability to take direction and work independently to achieve stated objectives is required. Responsibilities: This role will include, but will not be limited to the following: • Manage and implement the ServiceNow Management, Instrumentation, and Discovery (MID) Server architecture as required. • Ability to build, troubleshoot and support MID Servers within Cloud environments in support of the ServiceNow instance. • Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements. • Configure and manage ServiceNow instances, users, and groups in real-world scenarios • Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary. • Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server. • External API knowledge used for ServiceNow integration and automation • Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups • Design, implement, and perform ongoing operations and maintenance process’ on the ServiceNow instance. • Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations • Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service. • Develop credible and high-integrity relationships with customers technical resources • Tracking compliance to policies and procedures and resolving or escalating any compliance issues. • Resolving POAMs related to Security findings on infrastructure devices including supporting key ServiceNow mid Servers. • Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed. • Other tasks as required in support of the ServiceNow tool Required Skills/Experience: • Bachelor’s degree in related field or equivalent experience • 8 years of experience in IT support or related field, preferability in system configuration • 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool • 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell • ServiceNow Certified System Admin (CSA) • Expertise in Server infrastructure on premise and in the Cloud (Azure, AWS). • Proficiency at building EC2 Cloud Servers in AWS and Azure environments, including using Terraform to configure standard images for ServiceNow Mid Servers. • Exposure to Advanced Load Balancing and affinity rules. This is to enable load distribution across geographies or roles (e.g., “SNMP-only” vs “WMI-only” MID Servers) for efficient data collection and orchestration. • Familiarity with Dynamic IP Ranges and Patterns Beyond hardcoded IP lists. • Familiarity with custom Probes and Sensors. • Demonstrated understanding of ITSM processes • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process • Data Sources and Integrations - Support Integrations with multiple complex data sources • MECM/SCCM • Implementation and maintenance of Service Graph Connector (SGC) • ServiceNow Discovery • implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions • Proprietary sources Preferred Skills/Experience: • Terraform • CloudBees • Jenkins • CI/CD pipeline • GitHub • STIG compliance design for Server Builds • Defining and associating AWS Secrets for Server Builds • ITIL v4 certified • Familiarity with Cloud technologies • Familiarity with Scripted File Operations •