The Senior Product Manager owns the discovery, definition, delivery, and continuous improvement of products across Inception Fertility’s portfolio, including Prelude Connect, Practice Edge, and Prelude Cryopreservation.
Reporting directly to the Chief Product Officer, the Senior Product Manager owns resource allocation across the portfolio, directing team capacity toward the most valuable work. The role translates customer evidence, clinical context, and data capability into well-scoped requirements that engineering, design, and data analytics teams can build against with confidence. It demands fluency in both the big-picture strategy and the on-the-ground detail of shipping software in a regulated healthcare environment.
Essential Responsibilities:
- Manage, coach, and develop direct reports, setting clear goals, giving regular feedback, and supporting their growth.
- Own resource allocation across the portfolio, balancing team capacity against priorities and reprioritizing as needs shift.
- Provide prioritization guidance to engineering so teams stay focused on the work that matters most.
- Partner with the Chief Product Officer on product strategy, roadmap trade-offs, and executive stakeholder communication, securing buy-in for key decisions.
- Maintain a continuous voice-of-the-customer feedback loop, synthesizing input from the support team, patients, and clinical operations into prioritized, actionable product insight.
- Cultivate relationships with patients and clinical team members willing to validate concepts and prioritize features before significant development investment is made.
- Translate customer and market insight into clear, well-scoped functional and non-functional requirements, including privacy, security, and accessibility requirements.
- Author product requirements documents, user stories, and acceptance criteria that reflect real user needs, clinical workflow, and business goals.
- Contribute to build-versus-buy analysis for new capabilities, grounding recommendations in market landscape, technical feasibility, security posture, and strategic fit.
- Own and prioritize the product backlog for assigned areas in close partnership with engineering.
- Use AI tools to compress the path from idea to shipped feature, from drafting requirements and synthesizing research to standing up working prototypes.
- Shape and maintain product roadmaps that are grounded in customer evidence, aligned to Inception’s strategic priorities, and realistic given engineering capacity and timeline.
- Collaborate across clinical operations, data analytics, engineering, helpdesk, and revenue cycle, ensuring product decisions reflect all relevant perspectives and that progress is communicated clearly.
- Support development of training materials, including product documentation, feature narratives, and client-facing communications, as new capabilities launch.
- Plan and execute product releases across the portfolio, ensuring deadlines and quality standards are met and that change is managed thoughtfully for clinic and patient users.
- Communicate product updates and changes to internal teams, stakeholders, and end users in clear, accurate, and timely language.
- Partner with the support and QA teams to review and prioritize bugs and issues, ensuring they are resolved within timelines appropriate to their patient and clinical impact.
- Define and monitor success metrics for each release, using outcomes data to validate decisions and inform the next iteration.
- Ensure that Prelude Connect, Practice Edge, and Prelude Cryo capabilities comply with applicable healthcare regulation and security standards, including HIPAA for United States protected health information and PIPEDA for personal health information of Canadian individuals.
- Apply responsible-AI practices, never exposing protected health information to AI tools that are not approved and governed, and ensuring AI-enabled features meet HIPAA, PIPEDA, and company data-handling standards.
Building Product Culture:
- Help establish and refine product practices, including customer interview frameworks, requirements templates, prioritization approaches, and feedback loops.
- Champion a customer-first, evidence-based mindset across colleagues.
- Participate in occasional customer and partner engagements, traveling as needed to build relationships and gather direct market insight.
- Other duties as assigned.
Education and/or Experience:
- Bachelor’s degree or equivalent experience, preferably in a technical, healthcare, or related field.
- 6 to 8 years of product management experience, with a track record of owning requirements, driving roadmap decisions, and shipping products in complex business-to-business environments.
- Prior healthcare experience required. You understand the clinical, operational, and regulatory realities of building software that touches patients, providers, and clinical teams.
- Experience directly managing or formally mentoring product, delivery, or implementation staff is preferred.
- Technical experience preferred but not required. Comfort reading data models, reasoning about system trade-offs, or writing your own SQL is a meaningful advantage in our organization.
- Familiarity with clinical or operational healthcare workflows, including how care teams and patients interact with software, is a plus.
- Strong background in modern product development methodologies, including agile practices, with experience driving projects from idea to launch to measurable outcome.
- Comfort working where not everything is built yet, and the judgment to know what good looks like even when you are building it from scratch.
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
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