About Us
Lyrasis (www.lyrasis.org) is a 501 c 3 non-profit membership organization whose mission is to support enduring access to the world's shared academic, scientific and cultural heritage through leadership in open technologies, content services, digital solutions and collaboration with archives, libraries, museums and knowledge communities worldwide.
Our Mission Statement is: Lyrasis empowers libraries, archives and museums through content services, open technologies and community-based solutions that expand access to information, preserve cultural heritage, and advance the shared goals of our members and the communities we serve. Collaboratively, we build a future that is inclusive, equitable, accessible and sustainable.
Lyrasis organizational and staff values are: communication, respect, collaboration, impact, and service. Lyrasis was created by its members to help them tackle wide-reaching challenges with collective strengths. Lyrasis helps its members amplify their impact and influence.
Summary Description:
The Senior Portfolio Specialist position is responsible for owning, managing, and executing quarterly renewal contracts in an assigned portfolio of vendor accounts often under deadlines, including vendor accounts that require a complex degree of administration.
The ideal candidate will proactively establish a strong rapport with vendor partners to effectively manage portfolios and ensure long-term success. Manage efficient communication internally and externally to facilitate accurate and timely renewals and invoices, and offers recommended solutions for improved workflows. Proactively engage with members and customers regarding renewal agreements and subscriptions and provides guidance to team members about best practices for communication.
The Senior Portfolio Specialist will also partner with internal stakeholders in other departments to ensure cross-functional team communication and participates in ad hoc working groups to address issues as they arise.
Duties/Job Responsibilities:
Promptly resolves issues, often in real time, for members or vendors across a range of divisions and service points through phone, chat, email, or portal technologies and exhibits a high degree of proactivity to keep team members apprised of emerging trends.
Critically examines quarterly pricing updates, accurately calculates fees, and resolves or escalates any inconsistencies in pricing or data and reviews and approves team members' pricing in Senior Manager's absence.
Prepares and delivers renewal letters, quotations, invoices, recommendations, and notifications, and assists team members' efforts and training in these areas in Senior Manager's absence.
Manages new sales opportunities by collaborating with the vendor partner to provide accurate pricing and subscription information, including access to trials.
Evaluates vendor performance including recording, mitigating, or escalating any breaches of agreement, noting and reporting any trends to the Senior Manager and other CSCI team members
Develops and maintains custom reports in Customer Relationship Management (CRM) to effectively manage the assigned vendor portfolio.
Partner with vendors and internal teams (Membership & Outreach, CSCI) on developing promotions or focused engagements on behalf of vendors and publishers for new sales and adoption which reinforces the value of the CSCI Services team to the customer, member, and vendor partner.
Work in close collaboration with Lyrasis Fiscal to resolve vendor invoicing issues.
Required Skills and Qualifications:
5+ years of experience in new/renewal eresource management at operational scale
Strong customer management and negotiation skills
Comfortable learning and switching between multiple computer applications and systems
Familiarity with Microsoft (or Google) Suite of programs: Word, Excel, and PowerPoint
Ability to manage multiple projects at different stages and context switch regularly
Strong interpersonal and collaborative skills
Experience using CRM (SalesForce), similar sales management tools, or library management system
Comfortable with a high degree of autonomy in your work
5+ years in a high-volume customer service, order management role
Previous experience working with libraries and electronic resources
Bachelor's degree required
Strongly Preferred:
Previous experience working with vendors and/or publishers
Master's degree in library and information studies preferred
Supervisory Responsibilities:
May be asked to provide interim team oversight in the absence of the Senior Manager, CSCI Services.
Physical Demands:
This position is fully remote and requires sedentary work that primarily involves sitting/standing. Incumbent must be able to meet and communicate regularly via Zoom, Microsoft Teams, and/or other teleconferencing means.
While this position is 100% remote, it requires occasional travel to Lyrasis company events and in-person professional development, meetings and/or conferences.
Applications Details:
Applications will be accepted through Sunday, May 3, 2026.
Applications MUST include: Cover Letter and Resume
Applications without a Cover Letter will not be considered.
Salary Range:
$65,000 to $71,000 per year
Lyrasis Background Check Requirement
As part of our commitment to a safe and trusted environment, Lyrasis conducts criminal background checks on candidates who receive a conditional offer of employment. Offers are contingent upon satisfactory results.
Lyrasis complies with all applicable federal, state, and local laws, including "ban the box" and fair chance hiring requirements, which may govern when and how criminal history information is considered in the hiring process. Background check results are evaluated in a manner consistent with these laws and our equal employment opportunity policy.
At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Accordingly, the company is committed to providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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