Are you a seasoned product management professional with a passion for innovation and customer experience? Do you thrive in fast-paced environments where you can make a significant impact? Look no further! arenaflex, a world-renowned e-commerce leader, is seeking a highly skilled Senior Manager, Product Management-Tech to join its World-Wide Customer Service Voice of Customer (VoC) organization.
**About arenaflex**
arenaflex is a customer-obsessed company that has revolutionized the way people shop and live. With a relentless focus on innovation and customer satisfaction, we've built a global platform that offers unparalleled convenience, selection, and value to our customers. Our Customer Service team is at the forefront of this effort, working tirelessly to ensure that every customer interaction is a positive and memorable one.
**The Role**
As a Senior Manager, Product Management-Tech, you will be responsible for setting the vision and product roadmap for arenaflex's flagship suite of VoC products. You will lead cross-functional teams to execute on that vision, leveraging your technical expertise and product management skills to drive innovation and customer satisfaction. Your role will be critical in shaping the strategy and addressing complex technical challenges while driving forward-thinking approaches.
**Key Responsibilities**
- Define the strategic vision and long-term roadmap for the VoC product portfolio, and lead cross-functional teams to execute against the vision.
- Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes.
- Dive deep into technical details, evaluating trade-off decisions (e.g., asking meaningful questions of scientists or engineers).
- Contribute to a team culture of innovation (e.g., generating big ideas, solving highly ambiguous problems); build and develop high-performing teams.
- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance business needs versus technical constraints, and maximize business benefit while building great customer experiences.
- Measure and analyze existing products for opportunities to innovate and improve.
- Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs).
- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.
- Influence senior leaders across arenaflex and communicate the company's VoC AI/ML vision, strategy, goals, status, and customer impact.
**A Day in the Life**
As a Senior Manager, Product Management-Tech, your day will be filled with strategic thinking, hands-on problem-solving, and collaboration with cross-functional teams. You will work closely with senior leaders across arenaflex to drive collaboration and influence project prioritization, goal setting, and business planning. Your responsibilities will include:
- Product strategy and delivery
- Stakeholder updates
- Monthly roadmap reviews
- Business reviews
- Organizational goal setting
**Benefits and Compensation**
arenaflex offers a comprehensive benefits package that supports your well-being and career growth. Our benefits include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.
**Qualifications**
To be successful in this role, you will need:
- 10+ years of product or program management, product marketing, business development, or technology experience
- 5+ years of team management experience
- Experience owning/driving roadmap strategy and definition
- Experience delivering consumer software products and services in a high-growth environment
- Experience leading cross-functional software development teams, operations, UX designers, and other product managers
- Experience with end-to-end product delivery
- Bachelor's degree
**Preferred Qualifications**
- Experience in a high-performance start-up or incubation effort within a larger company
- Experience working with and influencing senior-level stakeholders
- Experience directly managing cross-functional teams
**Diversity, Equity, and Inclusion**
arenaflex is committed to a diverse and inclusive workplace. We believe that our differences are our strength and that our unique perspectives and experiences are essential to driving innovation and customer satisfaction. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
**How to Apply**
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!
**Apply Now!**
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