Role Overview
As a Customer Success Manager, you will manage a portfolio of customer accounts and act as an ambassador of UKG's customer experience. You will develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions.
What You Will Do
Handles a portfolio of accounts, proactively engages with customers, conducts reviews of new features, and addresses basic churn risks. Communicates status updates and get-well plans, maintains foundational knowledge of the product suite, and offers best practices to maximize product adoption.
Why It Might Be a Fit
You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning engagement with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals.
Requirements
- Minimum of 2 years of experience in customer success, account management, or related roles
- Basic experience with CRM systems and customer success tools
- Bachelor's degree in business, marketing, or related field
Benefits
- Flexibility that's real
- Benefits you can count on
- Team that succeeds together
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