Senior Account Manager
Location: New York (Remote) Team: Sales
About MirrorWeb
MirrorWeb is an intelligent communications supervision platform built for regulated financial services firms. Compliance teams are drowning in data but starving for signal. We fix that with AI-native supervision that's explainable, defensible, and built for the regulatory scrutiny our customers can't avoid.
Why This Role Matters
Compliance is a growth lever and this role proves it. You'll own expansion revenue across MirrorWeb's most strategic accounts, building the executive relationships and multi-year growth strategies that turn customers into long-term partners. This is a senior commercial position for someone who knows how to navigate complexity and close.
What Success Looks Like
- $750K+ in closed expansion revenue through multi-product upsells, whitespace capture, and strategic contract expansions
- Executive sponsorship models established at 80%+ of named accounts, with documented stakeholder maps and multi-year growth roadmaps
- 95%+ gross retention through proactive risk identification and multi-year deal structuring
The Role
You'll own a named portfolio of MirrorWeb's largest, most complex financial services accounts, with direct accountability for expansion and retention across significant ARR. Most of your time will be spent in executive engagement, strategic account planning, and commercial negotiation across multi-stakeholder enterprise deals with 6 to 12 month cycles and $100K to $500K+ deal sizes. High autonomy, high ownership, high impact.
Key responsibilities:
- Own expansion revenue end-to-end across your portfolio: multi-product upsells, cross-sells, whitespace opportunities, renewals, and multi-year contract execution with enterprise buyers
- Build and maintain C-suite relationships with documented account plans, executive sponsorship models, and multi-year growth strategies
- Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Finance, Legal) for complex enterprise opportunities
- Lead commercial negotiations across procurement, compliance, IT, and C-suite stakeholders simultaneously
- Maintain disciplined pipeline management and deliver accurate weekly revenue forecasts
What You'll Bring
- Proven success owning a $750K+ expansion quota in a B2B SaaS scale-up, with the track record to show for it
- A history of closing complex, multi-stakeholder enterprise deals at $100K to $500K+, working with C-suite, procurement, and cross-functional buying committees
- Experience building and maintaining executive relationships at a senior level, with sponsorship models and documented growth strategies to back it up
- Strong commercial judgment in high-stakes, trust-sensitive environments
Bonus Points
You don't need all of these to apply. If any of them relate to you, even better:
- Experience selling into regulated financial services (SEC/FINRA compliance teams, broker-dealers, RIAs, asset managers)
- Background in communications governance, supervision, compliance technology, or adjacent RegTech domains
- Experience selling AI or automation solutions where explainability and accountability matter to buyers
- Track record building executive sponsorship programmes or account-based strategies that drive predictable, multi-year expansion
What's on Offer
- Comprehensive health coverage: medical, dental, and vision
- 401(k) with 3% non-elective employer contribution
- 20 days PTO, plus your birthday off and paid sick leave
- Enhanced family leave
- $100/month Juno flexible lifestyle allowance (wellness, learning, or whatever matters to you)
- Equity Appreciation Rights: share in what we're building
- Life assurance
How We Work
Fast pace, high standards. Our buyers operate in regulated environments where mistakes have real consequences, and we build and operate with the same rigour. Ownership culture, one team across Austin and Manchester, and a genuine focus on signal over noise.
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