This a Full Remote job, the offer is available from: EMEA
• This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
• She will pick the best candidates from Jack's network
The next step is to speak to Jack.
Job Title: Scaled Customer Success Manager, EMEA
Salary: £100k–£115k OTE + Equity
Company Description: Airtable - Leading no-code enterprise app platform
• Job Description:
• Join Airtable's high-growth EMEA headquarters in London to drive value across a diverse portfolio of enterprise accounts. You will lead high-impact onboarding, accelerate AI adoption, and manage renewals through a pooled portfolio model. This critical role sits at the intersection of sales and product, empowering the Fortune 100 to build complex, automated workflows without code.
Location: London, UK
• Why this role is remarkable:
• Be at the forefront of the AI revolution by leading hands-on workshops that help enterprise customers implement agentic automation and embedded AI agents.
• Join a Tier-1 backed organization (Sequoia, Benchmark) where 80% of the Fortune 100 already rely on the product, offering immense market credibility.
• Benefit from a clear career architecture with proven mobility paths into Strategic CS, Sales, or Forward Deployed Engineering, including international transfer opportunities.
• What you will do:
• Guide a portfolio of up to 20 active Enterprise accounts through 90-day mutual onboarding plans to ensure successful workflow launches.
• Execute data-driven intervention playbooks based on account health signals to mitigate risk and drive consistent license activation.
• Lead Executive Business Reviews to quantify customer ROI and document business value, securing long-term renewals and identifying expansion opportunities.
• The ideal candidate:
• Possesses 5+ years of experience in Customer Success or Account Management within the B2B SaaS sector, ideally in scaled or pooled models.
• Demonstrates a "teacher at heart" mindset with the ability to translate complex technical systems into actionable business insights for clients.
• Exhibits strong operational rigor and the ability to manage approximately 100 accounts per year while maintaining high engagement standards.
• Who are Jack & Jill?
• Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
• And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
• Next steps
• Step 1. Visit our website.
• Step 2. Click 'Talk to Jack'.
• Step 3. Talk to Jack so he can understand your experience and ambitions.
• Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
• Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
• Step 6. If not, Jack will find you excellent alternatives. All for free.
• We never post fake jobs
• This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
• Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
• We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
• Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
• This offer from "Jack & Jill" has been enriched by Jobgether.com and got a 77% flex score.
Company : Wfhforgeon
Salary : Work from home