Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon-Portugal. Our client based in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. Our client has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract.
Responsibilities:
- Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
- Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
- Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
- Supports in de-escalations of critical customer situations
- Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributes to customer release and maintenance activities
- Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executes and supports problem management and continuous improvement
- Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
- Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
- Systematic and faster onboarding of associates: mandatory trainings documentation
- Enable continuous delta KTs on new topics and refresher sessions.
Technical Skills:
- Technical expertise in SAP Basis area with minimum of 4+ years of experience.
- Good understanding & hands-on experience required in HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Requirements
- 4+ years’ experience with multi-national software/IT organizations.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- 2+ years of SAP Basis S/4HANA knowledge.
- Mandatory Languages : German, Dutch and Greek
Benefits
- Remote in Portugal;
- Work Schedule: Day Shift (Monday to Friday);
- Competitive Salary;
- Meal Allowance on Card;
- Career Progression Opportunities;
- Parenthood Program;
- Well rounded Health and Life Insurance Packages;
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