**Job Summary:**
Are you passionate about delivering exceptional customer experiences and providing top-notch service in a fast-paced retail environment? Do you have a knack for anticipating customer needs and suggesting innovative solutions? If so, we invite you to join our team at arenaflex as a Retail Customer Service Associate. As a key member of our retail team, you will be responsible for providing expert advice on printing, signs & graphics, and shipping products, while ensuring a seamless and enjoyable experience for every customer who walks through our doors.
**About arenaflex:**
arenaflex is a leading provider of business solutions and services, dedicated to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about empowering businesses to succeed, and we're committed to providing the best possible experience for our customers.
**Key Responsibilities:**
As a Retail Customer Service Associate at arenaflex, you will be responsible for:
* Providing exceptional customer service by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs
* Demonstrating consultative behaviors in a retail environment to understand each customer's individualized needs
* Providing expert advice on printing, signs & graphics, and shipping products, including recommending appropriate FedEx Office products and services
* Taking complex customer orders using order systems and providing accurate pricing information
* Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
* Maintaining a safe, clean, and orderly retail store environment
* Ensuring confidentiality of customer data and careful handling of documents, media, and packages
* Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
* Taking preemptive action to prevent errors and waste
* Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Following FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures
**Essential Qualifications and Requirements:**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications:**
* Experience in a retail or customer service environment
* Knowledge of printing, signs & graphics, and shipping products
* Ability to work in a team environment and provide excellent customer service
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Basic math skills and accuracy with handling cash and making change
**Career Growth Opportunities and Learning Benefits:**
As a Retail Customer Service Associate at arenaflex, you will have the opportunity to:
* Develop your skills and knowledge in a dynamic and fast-paced retail environment
* Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and contribute to the growth and success of the team
* Enjoy a competitive compensation package, including benefits and perks
**Work Environment and Company Culture:**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to providing the best possible experience for our customers. We offer a dynamic and fast-paced work environment, with opportunities for growth and development.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for overtime pay
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and providing top-notch service in a fast-paced retail environment, we invite you to apply for the Retail Customer Service Associate position at arenaflex. Please submit your application, including your resume and cover letter, to our online application portal.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
**Accommodations:**
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
**Fair Chance Hiring:**
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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