At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Retail Customer Service Associate, you'll play a vital role in driving customer satisfaction and loyalty by providing personalized solutions to our customers' needs. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of business services, including printing, signs and graphics, and shipping solutions. Our mission is to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're committed to creating a workplace that values diversity, equity, and inclusion, and we're proud to be an equal opportunity employer.
**Job Summary**
As a Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences by providing personalized solutions to our customers' needs. You'll work closely with our customers to understand their individualized needs, suggest alternatives, and find solutions to meet their needs. You'll also be responsible for operating and maintaining a wide variety of equipment, moving boxes and equipment, stocking materials, managing the production queue and output, managing complex projects, managing retail supply, and completing assigned tasks based on priority.
**Key Responsibilities**
* Deliver exceptional customer experiences by providing personalized solutions to our customers' needs
* Utilize consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
* Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex products and services
* Take complex customer orders using order systems and provide accurate pricing information
* Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
* Maintain a safe, clean, and orderly retail store
* Ensure confidentiality of customer data and careful handling of documents, media, and packages
* Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
* Take preemptive action to prevent errors and waste
* Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures
**Essential Qualifications and Requirements**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business
**Preferred Qualifications**
* Experience in a retail or customer service environment
* Knowledge of printing, signs and graphics, and shipping product lines
* Ability to work in a fast-paced environment with minimal supervision
* Strong problem-solving and analytical skills
* Ability to lift up to 55 pounds and stand for long periods of time
* Ability to work a flexible schedule, including evenings and weekends
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online learning opportunities. We also offer opportunities for advancement and career growth, including promotions to leadership roles and specialized positions.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. We're committed to creating a workplace that is inclusive, diverse, and equitable, and we're proud to be an equal opportunity employer. Our company culture is built on a foundation of Quality science and a commitment to delivering market-leading customer experience, business excellence, and financial return.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer paid time off, including vacation, sick leave, and holidays.
**How to Apply**
If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you! To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
**Accommodations**
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
**Fair Chance Hiring**
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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