DoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Voice Ordering Accessibility Representative to support inbound live order calls, assist accessibility needs customers, and promote positive outcomes through effective communication and problem-solving.
Responsibilities
- Support inbound live order calls for DoorDash's partner Merchants and customers
- Develop expertise in how DoorDash uses its processes & system to promote positive outcomes
- Operate with a willingness to grow with a diverse team that has a passion for what we do & the impact we are making toward this industry
- Go above & beyond to create the best ordering experience for our accessibility needs customers, including but not limited to our visually impaired customers
- Assist our accessibility needs customers with accurate order placement and local restaurant recommendations
- Securely update important account information for our accessibility needs customers, including emails and credit card information
- Provide feedback and share your ideas on how DoorDash can better the ordering customer experience
Skills
- 1-2 years of customer service experience via phone, email, or chat, open to customer-facing experience as well
- Strong written & verbal communication skills including top-notch grammar, spelling & punctuation
- Customer-obsessed & love helping others
- Work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- Remain calm under pressure! Troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations and can determine when to escalate, and when to resolve
- Experience offering customers products or services that best meet their needs
- Within a commutable distance to our Tempe, AZ office
- Comfortable working in a PCI/DSS environment
Benefits
- Comprehensive benefits and perks including premium healthcare
- Wellness expense reimbursement
- Paid parental leave
Company Overview
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.Company H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships, with 70 in 2026, 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role.