Note: The job is a remote job and is open to candidates in USA. Gogo is a leading company in business aviation, and they are seeking a Warehouse & Logistics Operations Manager to drive daily logistics execution and manage global customs compliance. The role involves overseeing tariff classifications, optimizing warehouse workflows, and ensuring cost-efficient operations across multiple countries.
Responsibilities
- Plan, schedule, and track domestic and international shipments, including LTL, FTL, Airfreight, Rail, and oversized cargo from different departments
- Build and maintain strong relationships with carriers, 3PLs, and freight forwarders to manage all freight accounts
- Support international customers with Return Merchandise Authorization (RMA) shipments back to Gogo
- Ensure full compliance with customs regulations, import/export laws, and tariff requirements
- Liaise closely with customs brokers and transport companies to facilitate smooth clearance and proactively resolve border delays, issues, or holds
- Resolve any delays or issues during the customs process
- Prepare, review, and validate commercial invoices, certificates of origin, customs declarations, and trade documentation
- Support the business with international trade guidelines, proper paperwork issuance, service selection, and ACE filings
- Review and approve freight, customs brokerage, and warehouse invoices
- Oversee the accurate handling, movement, and tracking of all products and materials
- Maintain strict inventory integrity and control across all warehouse storage areas
- Monitor and optimize warehouse layout, product flow, and space utilization
- Manage and maintain international trade data for part numbers within the ERP system, including Schedule B codes, HTS, ECCN, and license types
- Direct shipping activities, manage inventory accuracy, and transactions at Forward Stocking Locations
- Drive continuous improvement through the identification and elimination of inefficiencies in inventory control, warehouse workflows, transportation processes, procedures, and systems
- Implement continuous improvements to optimize operations
- Prepare and deliver performance reporting and operational insights to senior leadership
Skills
- Bachelor's Degree or equivalent experience in Supply Chain Management, Logistics, Business Administration, or a related field
- 3+ years of experience in customs compliance, international logistics, or cross-border shipping coordination
- Strong working knowledge of import/export regulations, tariff classifications, and trade documentation
- Solid background in multimodal freight management, including LTL, FTL, Airfreight, Rail, and oversized shipments
- Experience working directly with customs brokers, carriers, authorities, and third-party logistics providers
- Strong understanding of inventory management, warehouse operations, shipping, receiving, and tracking Forward Stocking Locations
- Proficiency with ERP systems and inventory management software to maintain data integrity
- Experience in material handling processes, equipment, safety standards, and materials management (including inventory planning and procurement tracking) is considered a strong asset
- Highly organized individual with extreme attention to detail
- Excellent communication and interpersonal skills, with the ability to manage multiple tasks simultaneously
- Proven ability to troubleshoot and resolve logistics issues quickly and efficiently
Benefits
- Bonus Plan at 10% (% of Annualized Base Pay)
- Eligible for Incentive Stock Program
- Medical, dental and vision coverage with plans that can fit each employee’s needs
- Immediate vesting 401k plan
- Paid time off
- Volunteer time off
- Employees have the option to participate in an Employee Stock Purchase Plan
Company Overview