Note: The job is a remote job and is open to candidates in USA. Genesys is a leading company empowering organizations to enhance customer and employee experiences through its AI-powered platform. The Vice President, Global Sales Operations is responsible for driving sales and partner performance, efficiency, and scalability while collaborating with various leadership teams to align execution with company growth initiatives.
Responsibilities
- Lead and develop a high-performing global sales operations function across regions
- Establish clear operating rhythms and accountability models for sales and partner leadership
- Foster a culture of data-driven decision-making, continuous improvement, and innovation
- Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
- Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
- Influence strategic decisions through compelling, data-driven storytelling
- Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
- Translate complex data into actionable insights that inform sales strategy and execution
- Anticipate risks and opportunities early to enable proactive decision-making
- Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
- Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
- Implement scalable processes that balance operational consistency with field flexibility
- Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
- Partner with Revenue Operations teams to modernize and optimize sales processes through automation
- Demonstrate strategic thinking by connecting operational execution to broader business outcomes
- Apply strong analytical rigor to synthesize data into actionable insights
- Exhibit executive presence with clear, confident, and influential communication
- Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management
- Champion innovation through the use of AI and automation to drive productivity gains
- Lead and scale high-performing, distributed teams effectively
Skills
- Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments
- Demonstrate proven success leading global teams and managing senior leaders
- Possess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions
- Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity
- Have experience working directly with executive leadership and contributing to board-level discussions
- Operate with a collaborative mindset and strong bias for action across cross-functional teams
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Company Overview
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth. It was founded in 1990, and is headquartered in Menlo Park, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.genesys.com.