Note: The job is a remote job and is open to candidates in USA. ABC Fitness is the #1 software provider for fitness businesses globally, and they are seeking a Vice President of Payment Operations & Partnerships to lead and scale their global payments operations and partner network. This role involves managing end-to-end payment operations, driving strategic partnerships, and implementing AI and automation to enhance client experiences for 37K merchants on their platform.
Responsibilities
- Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts
- Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization
- Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence
- Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery
- Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting
- Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules
- Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets
- Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center
- Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies
- Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution
Skills
- 15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations
- Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts
- Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations
- Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods
- Strong experience managing strategic partnerships and complex vendor ecosystems
- Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting
- Demonstrated success leading global, cross-functional teams in a fast-paced environment
- Excellent executive communication and stakeholder management skills
- Experience building or scaling payments platforms or global commerce infrastructure
- Familiarity with regulatory frameworks (PCI, NACHA, PSD2, etc.)
- Experience implementing AI/automation in financial operations or payments environments
- Background in multi-country, multi-entity payments environments
Benefits
- Bonuses and commissions
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
Company Overview
With four decades of experience behind us, we’ve brought together a suite of best-in-class platforms and a diverse, global, united team. It was founded in 1981, and is headquartered in Sherwood, Arkansas, USA, with a workforce of 1001-5000 employees. Its website is http://www.abcfinancial.com.