Note: The job is a remote job and is open to candidates in USA. nxtplay search group is seeking a VP of Account Management for a high growth PE backed SaaS company. The role involves owning growth within the existing customer base, focusing on renewals and expansion, and leading a team of Account Managers to drive net revenue retention.
Responsibilities
- Net revenue retention. Full accountability for expansion and retention in the installed base — the commercial number on the existing customers
- Renewals. Owning the commercial renewal motion end to end: forecasting, negotiation, pricing, and on-time close. Protecting gross revenue retention
- Expansion. Driving upsell, cross-sell, and seat/usage expansion. Turning product value and account health into incremental ARR
- The AM team. Leading, coaching, and developing a team of quota-carrying Account Managers. Setting quotas, designing the comp plan, running the forecast cadence, and raising the bar on sales execution within the base
- Commercial relationship ownership. Being the senior commercial owner of the existing-customer relationship — pricing, negotiation, and growth strategy at the account level
- Forecast on the base. Running a disciplined forecast on renewals and expansion that leadership can rely on, and surfacing churn or downsell risk early
Skills
- Track record leading account management or expansion sales in B2B SaaS — owning renewals and expansion (NRR/GRR) into an existing customer base
- Experience running AM as a sales function — quota-carrying teams, comp plans, forecast rigor — not as a support or relationship-only org
- Strong commercial instincts: pricing, negotiation, and turning account health into revenue
- A coaching orientation, including experience moving a team toward (or deeper into) a sales-focused, quota-carrying motion
- Experience in PE backed SaaS companies leading sales and CS/expansion into the customer base
- Experience building or maturing an expansion motion and the systems behind it
- Fluency with modern AM tooling and AI-assisted account management workflows
Company Overview
At nxtplay Search Group we understand the drive and determination it takes to succeed at the highest level of competition. It was founded in 2024, and is headquartered in Wilmington, North Carolina, US, with a workforce of 2-10 employees. Its website is http://www.nxtplaysearchgroup.com/.