Note: The job is a remote job and is open to candidates in USA. PointClickCare is a company focused on delivering impactful product outcomes through strategic program management. They are seeking a Technical Program Manager to orchestrate complex initiatives across products and platforms, ensuring alignment and clarity for empowered teams to deliver measurable customer and business value.
Responsibilities
- Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value
- Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow
- Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making
- Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability
- Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment
- Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared
- Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio
- AI fluency and curiosity: Understanding of applied AI concepts; Comfort using AI tools to support analysis, documentation, and decision-making; Awareness of responsible and ethical AI practices in engineering environments
- Travel to company onsite -25% for eligibility
Skills
- Bachelor's degree in computer science, Engineering, or related field, or equivalent practical experience
- 5+ years of experience leading complex software programs in TPM/EPM or similar roles
- 3+ years driving multi-team initiatives across product and platform or infrastructure
- Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals
- Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility
- Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations
- Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making
- Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains (platform, product, data)
- Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations
- Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others
- Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities
- Data-driven mindset - you define and use meaningful metrics to track health, predict issues, and drive decisions
- Bias toward action & ownership - when ambiguity hits, you drive clarity and momentum
- Excellent communication skills - able to tailor messages and status to technical teams, product partners, and senior leadership
- Passion for using technology, including AI, to improve how teams work, decide, and deliver
- You connect dots across the portfolio to drive outcome alignment and accelerate flow
- You coach teams to operate with greater autonomy, velocity, and data-driven decision-making
- You embody AI-first leadership, role-modeling intelligent ways of working that elevate how the organization learns and executes
Benefits
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition … and more!
Company Overview
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.