Note: The job is a remote job and is open to candidates in USA. FlyFlat is redefining luxury and high-volume travel operations by combining precision, speed, and personalized service. As a Travel Operations Coordinator, you will manage billing, payment workflows, and create polished itineraries to ensure smooth client experiences.
Responsibilities
- Create and manage invoices using FreshBooks
- Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH
- Track and reconcile client payments across multiple methods
- Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly
- Build polished, client-ready itineraries using Travefy
- Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers)
- Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents
- Support execution of daily booking workflows and related tasks
- Ensure bookings and related operational actions are completed accurately and on time
- Follow internal SOPs and identify opportunities for process improvement
Skills
- 1-2 years experience in travel operations, coordination or related roles
- Prior experience with FreshBooks, Stripe, and/or other invoicing tools
- Familiarity with itinerary-building platforms (especially Travefy)
- Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN)
- Comfortable working in a remote, fast-paced environment
- Strong organizational skills with attention to detail and accountability
- Strong written and verbal English communication skills
- Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus
Company Overview