Note: The job is a remote job and is open to candidates in USA. nVent is a leading global provider of electrical connection and protection solutions. They are seeking a Training Specialist & Technical Writer to conduct training sessions, develop training materials, and collaborate with teams to enhance customer training programs.
Responsibilities
- Conduct onsite and virtual training sessions for key customers on the installation, operation, and maintenance of our data center cooling products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Facilitate engaging sessions using demonstrations, scenarios, and guided practice rather than lecture‑only delivery, travelling to customer or training locations as needed
- Use the LMS to manage virtual course setup, enrollment, attendance tracking, completions, and surveys
- Provide (or connect) customers with technical support and mentorship during installation and maintenance processes, alongside other members of the Services team
- Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs
- Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness
- Maintain up-to-date knowledge of our products and services to provide accurate and relevant training
- Adapt and maintain existing training materials as necessary for clarity, accuracy, and learner effectiveness
- Collect and analyze customer feedback to continuously improve training programs and materials
- Travel to customer locations as the need arises to deliver onsite training
Skills
- Bachelor's degree in a related field or equivalent work experience
- Validated experience providing technical product training and technical writing, preferably in a customer-facing role in the data center space
- The ability to digest complex technical concepts from manuals or other materials and translate them into learner-friendly materials
- Excellent communication, presentation, and problem-solving skills
- Experience working with an LMS or remote training platforms
- Ability to work independently and balance multiple training sessions simultaneously
- Willingness to travel 25-50% of the time to customer locations as needed. A valid driver's license is required
- Ability to work 100% remotely from a home office anywhere in the US, ideally in CT or ET time zones
Benefits
- Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
- A 401(k) retirement plan and an employee stock purchase plan 6 both include a company match.
- Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.
Company Overview