Note: The job is a remote job and is open to candidates in USA. Union Home Mortgage Corp. is seeking a Third Party Applications Administrator to support the systems and applications driving the Third-Party Originations Channel. This role provides both operational and technical support for internal teams and external partners, ensuring efficient loan processing and application performance.
Responsibilities
- Provide Tier 2 support for TPO applications and users, including internal employees and external TPO partners involved in loan manufacturing processes
- Troubleshoot and resolve system, workflow, and user-related issues, identify root causes, and coordinate resolution with internal technical teams and third-party vendors
- Serve as an escalation point for assigned applications while ensuring timely communication and follow-up with stakeholders
- Partner with IT Application Support, Service Desk, Sales teams, Lock Desk, Operations leadership, and business stakeholders to coordinate issue resolution and support business objectives
- Review, analyze, and evaluate business and channel requirements to help configure solutions that support operational and strategic goals
- Support application implementations, enhancements, and process improvement initiatives by assisting with scope, testing, validation, release readiness, and production support
- Perform day-to-day monitoring of assigned applications to assess system health and support upgrades, patches, and deployments as needed
- Research and identify potential system defects, workflow gaps, integration issues, and release-related impacts; isolate, replicate, and verify fixes
- Serve as a system administrator for assigned TPO applications, including maintenance of user access, configuration, and administrative functions as appropriate
- Help maintain a positive broker and internal customer experience by providing timely, professional, and knowledgeable support
- Coordinate and facilitate training for new users and brokers on applications, systems, processes, and integrations to support successful onboarding and adoption
- Document support issues, resolutions, recurring trends, system requirements, workflows, and user guidance as needed
- Develop and maintain effective working relationships with application providers and internal partners to support operational needs and future enhancements
- Participate in team meetings, support discussions, and other duties as assigned
Skills
- Bachelor's degree in a related field, or equivalent combination of education and work experience
- 3+ years of professional experience in application implementation, support, operations support, or a related role
- Professional experience working with both business and technical leadership to support objectives
- Strong troubleshooting and analytical skills, including experience identifying root causes and coordinating issue resolution
- Ability to support both frontline user needs and escalated application issues in a fast-paced environment
- Strong customer service, written, and verbal communication skills
- Ability to work collaboratively across departments and with external business partners and vendors
- Experience creating and maintaining support documentation, training materials, user guides, and process documentation
- Proficient with Microsoft Office applications and general business technology tools
- Detail oriented with strong organizational skills, sound judgment, and the ability to manage multiple priorities simultaneously
- Self-motivated individuals with the ability to thrive in a collaborative and changing environment
- Experience with TPO Broker platforms, or similar mortgage loan origination and third-party application platforms
- Understanding of wholesale, non-delegated correspondent, and third-party origination lending workflows
- Experience working with technical support, operations support, application administration, or business support functions within mortgage banking
- Working knowledge of mortgage operations, loan manufacturing, and TPO lending workflows
- Experience supporting mortgage technology platforms, loan origination systems, or third-party business applications
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