Note: The job is a remote job and is open to candidates in USA. Spencer's is a company focused on providing fun and building a positive workplace culture. They are seeking a Temporary Guest Services Technical Support Associate to provide support to guests and store associates in a high-volume call center environment, ensuring a positive service experience through effective communication and problem-solving.
Responsibilities
- Receive, log, and document support requests using established case management workflows
- Communicate clearly with guests, store associates, field team members, and internal partners to identify issues and determine appropriate resolution paths
- Follow flow charts, diagrams, and documented procedures to guide troubleshooting and determine next steps
- Identify and isolate issues to determine resolution options, including troubleshooting, escalation, or part replacement
- Assist store associates and field team members with ISE setup and animatronic troubleshooting using established guidelines
- Process and ship required parts to guests as needed
- Coordinate with partnering departments to ensure enhancements and defect corrections meet guest and store requirements
- Document trends, recurring issues, and resolutions for reporting and continuous improvement
- Perform other duties as assigned
Skills
- High school diploma or GED required; one to three months of related experience and/or training, or an equivalent combination of education and experience
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to collaborate with and support other associates and teams
Company Overview
We are a lifestyle retail company with two unique brands located throughout the U.S., Canada, and online. It was founded in 1947, and is headquartered in Egg Harbor Township, New Jersey, USA, with a workforce of 10001+ employees. Its website is http://www.spencersonline.com/.