Note: The job is a remote job and is open to candidates in USA. The COOL Company is a leading innovator in AI-driven advertising technology, dedicated to enhancing user experiences across various platforms. They are seeking a Technical Product Manager to bridge business teams, customers, and engineering, focusing on resolving product issues and improving usability across their platforms.
Responsibilities
- Own intake and triage process for product feedback and issues
- Investigate reported problems and reproduce issues independently
- Distinguish between bugs, usability concerns, feature requests, and training gaps
- Prioritize issues based on customer impact, revenue impact, and strategic importance
- Write clear product requirements and engineering tickets
- Coordinate implementation with engineering and data science teams
- Communicate status and timelines to stakeholders
- Monitor product quality and identify recurring pain points
- Partner with Sales and Customer Success teams to gather user insights
- Drive continuous improvement of internal workflows and processes
- Help define product roadmap priorities based on customer feedback and business objectives
- Track product delivery metrics and ensure accountability across teams
Skills
- 3–7 years of experience in Product Management, Technical Product Management, Solutions Engineering, or similar role
- Experience working closely with software engineering teams
- Strong understanding of SaaS products and web applications
- Ability to troubleshoot technical issues independently
- Experience writing detailed product requirements and user stories
- Strong communication and stakeholder management skills
- Comfortable operating in fast-moving startup environments
- Experience with AI, AdTech, MarTech, DSPs, SSPs, or digital advertising
Benefits
- Health, Dental and Vision Insurance
- Paid Time Off
- Company Holidays
- Flexible work schedule
- 401k
Company Overview
The COOL Company is a leader in AI-driven advertising technology, unifying creative automation, campaign activation, and attribution intelligence into a performance-driven platform for brands, agencies, and publishers. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.insticator.com.