Note: The job is a remote job and is open to candidates in USA. Defense Unicorns is a company that builds software for high-stakes environments, seeking a Technical Customer Success Manager to serve as a technical partner for their customers. This role involves building strong relationships, advising on platform usage, and ensuring customer success and growth.
Responsibilities
- Serve as the primary post-sales success lead for assigned commercial accounts
- Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
- Develop and execute outcome-aligned success plans for our customers
- Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
- Proactively identify adoption gaps, risks, and expansion opportunities
- Assist customers on Kubernetes-based platform architecture questions
- Guide customers through secure software delivery principles and complex deployment requirements
- Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
- Troubleshoot complex deployment challenges in partnership with Engineering
- Articulate customer requirements related to compliance, security, and regulatory frameworks
- Identify renewal & expansion opportunities across our customer base
- Drive deeper platform adoption across development teams
Skills
- Excellent verbal and written communication skills; the ability to effectively interact with Heroes, stakeholders, and team members at all levels of the organization and across all Departments
- Excellent interpersonal skills, with the ability to effectively adapt communication behaviors and tactics to improve working relationships and optimize customer outcomes
- Exceptional problem-solving and decision-making abilities, with a strategic mindset
- Experience transitioning customer value delivery from services to productized approaches
- Experience and comfort facilitating cross-department problem solving exercises that drive business insights and turn inputs into decisions
- Experience supporting business initiatives across functional areas to inform business strategy and evolution
- Experience with day to day systems like: Hubspot, Github, Unthread (support ticketing) & Notion
- Familiarity with regulated, high-compliance, or constrained deployment environments (a plus)
- Experience working with platform engineering teams
- Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
- Familiarity with open-source ecosystems
Benefits
- Medical/Dental/Vision
- Premiums are 100% Company Paid
- Health Savings Account
- Life Insurance
- Disability Insurance
- 401k Retirement Plan
- Company Stock Options
- Home Office Budget
- We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid Parental Leave
- Reimbursement for approved trainings/subscriptions
- Conferences (travel, lodging, and fees)
Company Overview