Note: The job is a remote job and is open to candidates in USA. Buildkite is on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. They are seeking a Technical Account Manager to own the technical success of a portfolio of high-value enterprise accounts, focusing on onboarding, adoption, and technical guidance in complex environments.
Responsibilities
- Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle
- Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
- Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context
- Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams
- Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership
- Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
- Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team
Skills
- 3+ years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
- Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required
- A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
- Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you will regularly debug pipelines, review customer code, and prototype solutions alongside engineering teams, and it's core to how you build technical credibility
- Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
- Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
- A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn't obvious
- Experience mentoring junior colleagues and contributing to team-wide capability uplift
- Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle
- Experience with large-scale monorepo architectures or complex multi-team pipeline configurations
- Prior experience in a high-growth SaaS or developer tools company
- Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows
Benefits
- Remote-first culture and support for work-life balance
- Competitive compensation and benefits package
- Meaningful work alongside some of the most innovative engineering teams in tech
- Opportunities for professional growth, learning, and career development
- A supportive, collaborative team culture where your ideas and expertise matter
Company Overview