Note: The job is a remote job and is open to candidates in USA. Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. The Talent Operations Manager owns the end-to-end operations and quality management of all course talent, ensuring effective onboarding, performance management, and talent capacity planning across various programs.
Responsibilities
- Design strategy for onboarding, training, and readiness processes for mentors and live instructors
- Ensure consistent performance management, QA, and remediation standards across programs
- Create systems to identify performance risks and lead improvement plans
- Own talent capacity planning to support cohort launches and ongoing delivery across all programs
- Anticipate coverage gaps and mitigate risk before escalation
- Drive sourcing strategy, execution, and hiring workflows for new course talent roles
- Define hiring readiness, role expectations, and onboarding handoff
- Maintain a high and consistent hiring bar across talent types
- Build and maintain scalable talent ops processes and documentation for the team
- Manage internal team to route tickets, execute payments, and improve response times
- Lean on data and dashboards to monitor talent performance, coverage, and risk
- Design and implement a community across contracted course talent roles
- Effectively communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffs
- Catalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomes
- Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies
Skills
- 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field
- Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction
- Experience sourcing and hiring talent (contracted or full-time)
- Strong written and verbal communication skills
- Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience)
- Enjoys building systems and using data to inform and drive decisions
- Bonus: experience working in B2B and or allied health fields
Company Overview