Note: The job is a remote job and is open to candidates in USA. Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Support Representative is a call center–based technical support role responsible for assisting customers with issues, questions, and troubleshooting related to POS software and Windows‑based environments.
Responsibilities
- Provide inbound phone and email support for POS software customers
- Troubleshoot application and Basic Windows OS issues
- Accurately document, manage, and resolve support tickets
- Maintain individual ticket volume and productivity metrics
- Assist customers with technical questions and operational issues
- Escalate complex issues appropriately while maintaining customer communication
- Participate in weekend and rotational coverage schedules as required
Skills
- Experience supporting customers via phone and email in a technical or call center environment
- Working knowledge of Windows operating systems
- Familiarity with Microsoft 365 applications
- Basic understanding of Windows networking concepts
- General technical troubleshooting experience
- Strong verbal and written customer communication skills
- Ability to manage multiple tickets and priorities in a call center environment
- Solid troubleshooting and problem‑solving skills
- Customer‑focused mindset with attention to detail
- Ability to work independently and as part of a team
Company Overview
Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of over 2,100 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. It was founded in 2018, and is headquartered in Auburn, Alabama, USA, with a workforce of 1001-5000 employees. Its website is http://fullsteam.com.