Note: The job is a remote job and is open to candidates in USA. KECH Inc. is a HUBZone-certified, Woman Owned Small Business committed to providing exceptional customer service. The Student Loan Customer Service Agent will handle inquiries and concerns in a contact center environment, ensuring customer satisfaction through effective communication and empathy.
Responsibilities
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence
- Handle questions and concerns with the highest degree of courtesy and professionalism
- Communicate and provide accurate answers to resolve end-users' questions and concerns
- Display empathy, have a passion for customer service excellence, and enjoy helping people
- Use a tactful manner and ability to effectively deal with difficult situations
- Maintain knowledge of systems/applications/products serviced by the contact center
- Ability to follow strict work instructions and procedures
- Adapt to continual changes to work instructions and procedures
- Available for a flexible schedule during operation hours
- Actively participate in training as required
- Listen to performance feedback and integrate suggestions into your daily tasks
- Demonstrate a strong attendance record and excellent work ethic
Skills
- A minimum of 1 year of experience in call center setting
- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Benefits
- 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
- A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Life insurance
- Parental leave
- Work from home
Company Overview
At KECH, our objective is to bring expertise, innovation, and improved productivity into every facet of a successful contact center and service desk operation. It was founded in 2016, and is headquartered in Yonkers, New York, USA, with a workforce of 51-200 employees. Its website is https://www.kechco.com.