Note: The job is a remote job and is open to candidates in USA. Omnicell is redefining how data drives smarter healthcare decisions. As a Strategic Data Insights Analyst, you will play a key role in transforming complex commercial and customer data into actionable insights that shape strategy across various teams and directly influence how Omnicell understands its customers and markets.
Responsibilities
- Deliver high-quality analytics and insights by integrating internal data and external intelligence to inform commercial strategy, customer experience, and executive decision-making
- Analyze commercial performance across multiple domains, including: Sales pipeline and account-level metrics, Implementation performance and delivery timelines, Installed base analytics and product utilization, Contract renewal rates and retention trends
- Deliver customer experience surveys and analysis, including those for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics
- Partner with leadership to evaluate external data sources, integrating vendor datasets (e.g., healthcare market intelligence platforms) to enhance customer and market insights
- Support go-to-market strategy by contributing to: Market opportunity assessments, Market segmentation and hospital/health system targeting, Market penetration analysis
- Help maintain enterprise metric definitions and documentation, ensuring consistency and alignment across analytics and reporting outputs
- Develop executive-ready deliverables, including insight summaries and slide presentations
- Collaborate with Insights Delivery & Enablement to translate analyses into dashboards, reporting tools, and self-service capabilities
- Partner with the Advanced Analytics CoE by preparing data and interpreting outputs from their AI/ML models
Skills
- Bachelor's degree in analytics, business, statistics, information systems, economics, or a related field, or equivalent experience
- 2+ years of experience in data analysis, business intelligence, market insights, or commercial analytics
- Proficiency in SQL and/or a statistical programming language (Python or R)
- Experience working with structured commercial, sales, or customer datasets
- Familiarity with BI and data visualization tools such as Tableau or Power BI
- Strong analytical and problem-solving skills, with high attention to detail and data accuracy
- Ability to synthesize data into clear, actionable insights and communicate effectively to business stakeholders
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Exposure to customer experience analytics, including NPS, CSAT, or customer health scoring
- Experience with survey administration and customer feedback tools
- Familiarity with healthcare or medical device industry data, including hospital or health system datasets
- Experience integrating third-party data (e.g., Definitive Healthcare) into analytical workflows
- Experience working with data from CRM platforms such as Salesforce or Gainsight
- Exposure to cloud-based data platforms such as Databricks, Microsoft Fabric, Snowflake, or similar
Benefits
- Remote work environment
- Occasional travel for collaboration, team meetings, or business initiatives
- Employee Impact Groups, which foster inclusion and belonging
- Learning and well-being programs that support personal and professional growth
- Support and reasonable adjustments for individuals with disabilities during our hiring process
Company Overview
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