Note: The job is a remote job and is open to candidates in USA. Tellius is a fast-growing AI analytics company headquartered in Reston, Virginia. As a Strategic Account Manager, you will drive expansion and retention of enterprise and mid-market customers by leveraging your consultative sales expertise and managing the full post-sales journey to ensure customers realize maximum value from Tellius.
Responsibilities
- Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding
- Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value
- Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius
- Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR)
- Identify risks to retention early, and address them with tailored solutions that align to customer goals
- Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services
- Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps
- Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations
- Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience
- Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices
Skills
- 8+ years of experience in customer success, account management, strategy or analytics consulting
- Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently
- Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs
- Exceptional customer-facing and stakeholder management skills, with expertise in project/program management
- Experience leading large-scale technology or analytics transformation initiatives from design through adoption
- Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams
- Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows
- Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms
- Experience designing or working with semantic layers, business-friendly data models
- Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability
Company Overview