Note: The job is a remote job and is open to candidates in USA. NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational efficiency.
Responsibilities
- Perform pre-invoice validation of orders, contracts, pricing, and billing schedules
- Conduct post-invoice audits of billing transactions and accounts receivable
- Investigate billing discrepancies and identify root causes
- Validate product configurations, SKUs, and entitlements
- Identify billing risks and data inconsistencies
- Partner cross-functionally to resolve issues
- Develop and enforce billing quality standards
- Track and report KPIs including billing accuracy and error rates
- Build dashboards and analytical reports
- Lead process improvement initiatives
- Support system implementations and testing
- Identify automation and AI opportunities in billing
- Ensure compliance with policies and audit requirements
- Provide training and mentorship to team members
Skills
- Associate's Degree (AA) in Business Administration or related field, or equivalent work experience
- Experience auditing contracts, pricing, and billing terms
- Attention to detail
- Working knowledge of ERP, PSA, or billing systems
- Advanced analytical skills
- Experience in MSP, SaaS, or services-based environments
- Exposure to subscription or usage-based billing models
- Experience is supporting audits
Benefits
- Medical, dental, and vision plans
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Income protection through disability and life insurance
- 401(k) with company match
- Unlimited PTO
- Paid company holidays
- Hybrid/remote work
- Paid bonding leave for eligible employees
- Employee discounts
- Access to our Employee Assistance Program (EAP)
- Accident, critical illness, long-term care, and hospital indemnity coverages
- Legal and identity theft protection
- Pet insurance
- Supplemental life insurances
- Referral bonuses
- Charitable donation matching
- Allowances for eligible roles
Company Overview