Note: The job is a remote job and is open to candidates in USA. Backblaze is the object storage leader in the open cloud movement, and they are seeking a Sr. Commissions & Order Operations Manager. In this role, you will manage the deal desk process and oversee the commissions cycle, ensuring accurate deal structures and timely commission payouts.
Responsibilities
- Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
- Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
- Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
- Create and maintain deal desk SLAs, escalation paths, and exception handling documentation
- Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close
- Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting
- Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors
- Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows
- Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
- Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
- Finalize commission data for payroll processing; maintain SOX-compliant controls
- Investigate and resolve disputes in a documented, timely manner; report trends to leadership
- Support annual incentive plan design alongside Finance, Sales, and HR
- Provide data-backed recommendations on compensation structures and deal economics
- Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward
- Build and maintain comprehensive process documentation across both functions
Skills
- 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
- Proven deal desk experience, including order form management and approval governance
- Experience managing sales commissions end-to-end (calculation, disputes, accruals)
- Experience with commission platforms (Spiff, CaptivateIQ, Xactly)
- Advanced Salesforce fluency: opportunity data, CPQ, and reporting
- Strong process design instincts; ability to build from scratch with minimal structure
- Excellent cross-functional communication and stakeholder management skills
- Experience at a B2B SaaS or technology company with subscription &/or consumption billing
- Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)
Benefits
- Healthcare for family, including dental and vision
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance
Company Overview