Note: The job is a remote job and is open to candidates in USA. Nihon Kohden America is a company focused on healthcare solutions, and they are seeking a Service Inside Sales Representative. The role involves selling extended warranty and service contracts, providing exceptional customer service, and collaborating with various stakeholders to ensure customer satisfaction.
Responsibilities
- Assumes responsibility for positioning and selling NKA's post-sale portfolio of service products within the three (3) NKA business areas:
- Patient Monitoring
- Ventilation
- Neurology
- Responsible for delivering assigned results for revenue, volume, and profitability
- Develop and manage the service sales pipeline/forecast, quotas, and other key service initiatives
- Develop overall renewal strategy and process for assigned products
- Understand NKA processes and requirements, and applicable products, as needed for quoting and creating agreements
- Contact and provide quotes to customers
- Quote service renewal opportunities
- Obtain purchase orders and signed agreements and provide them to Service Administration in a timely manner
- Meet or exceed inside sales annual sales quota
- Identify and solve customer inquiries quickly and effectively
- Research escalated customer inquiries regarding contract billing discrepancies
- Add appropriate post-sale service contract entitlements, service support, and agreement terms
- Maintain accurate records of all service contracts in Smartsheet for quotations and service support terms. Provide access to users, as needed/requested
- Work with legal, and other relevant parties to complete contracts/templates/addendums/amendments for service agreements. Partner to address customer redlines, to ensure that the contract meets the needs and understanding of both parties
- Develop reporting for management information, including monthly report indicating FY service contracts total/revenue
- Adhere to all company policies, procedures, and business ethics codes
- Duties may be modified or assigned at any time based on business need
Skills
- 3+ years of relevant experience with sales or customer support
- Develop or maintain knowledge of Company products, sales and service policies and procedures
- Demonstrate high level of customer/client service and response
- Communicate clearly and professionally through effective listening, speaking and writing skills
- Articulate; writes clear and concise instructions, policies, and on-going communications with employees
- Able to provide training and training materials
- Strong computer skills in usage of MS Office Suite, and sales/service applications and systems
- Exhibit good judgement and decision-making, well organized and attentive to detail
- Ability to explain service value (uptime, risk mitigation, compliance, total cost of ownership)
- Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
- Inside sales experience preferred
- Customer service and data entry experience preferred
Benefits
- Up to $63,000 commissions based on quarterly MBO's
- Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
Company Overview
Company H1B Sponsorship