Note: The job is a remote job and is open to candidates in USA. Precisely is a leader in data integrity, empowering businesses with trusted data through innovative software and services. They are seeking a Senior Software Engineer to define, analyze, and resolve customer escalations, utilizing AI tools for effective troubleshooting and documentation of complex issues.
Responsibilities
- Defines, analyzes, and resolves customer escalations in a timely & accurate manner
- Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis
- Provides periodic updates to customers, co-workers & management on the status of outstanding issues
- Documents complex issue resolutions for both the customer & internal reference as needed
- Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation
- Assists team members with complex issues to gain experience & exposure to more advanced problems
- Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence
- Contributes, reviews & maintain knowledge base content and product documentation as needed
- Will require periodic after hour / weekend coverage, done on a Pager rotational basis
- Other duties may be assigned
Skills
- 5+ yrs of software engineering
- Excellent communication (oral & written), analytical and troubleshooting skills
- OS experience in one or more areas of Linux, UNIX, and/or Windows
- Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
- Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
- Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat
- CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
- Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
- Ability to read and code through an Object Oriented Language, preferred Java
- Experience with JDBC, JDK, JVM stack traces
- Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities
- Aptitude to prioritize and handle multiple issues simultaneously
- Strong attention to detail and accuracy
- Ability to work independently in a fast paced environment
- Ability to function and contribute in a team environment
- AI Augmented Engineering & Debugging: Demonstrated experience using AI assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails
- Spec Driven & Agent Assisted Development Practices: Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews
Benefits
- With a "work from anywhere" culture
- We are committed to career development for our employees and offer opportunities for growth, learning and building community
- The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged
- Employees are also encouraged to discuss their career interests with their Manager at any time
- Open communication regarding career advancement promotes a positive working environment
- Both internal and external candidates are granted equal consideration for available employment opportunities
Company Overview
Precisely is a leader in data integrity, specializes in Agentic-Ready Data, data integration, quality, enrichment, & location intelligence. It was founded in 1968, and is headquartered in Burlington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.precisely.com.