Note: The job is a remote job and is open to candidates in USA. Saransh Inc is seeking a Senior Program Manager to align disparate initiatives into a cohesive execution model. The role involves strong escalation management, decision facilitation, and stakeholder management, while leveraging domain expertise in incident and problem management.
Responsibilities
- Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation
- Program Management
- Stakeholder Management
- Domain knowledge
- Incident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage response closure PIR), Problem management (RCA, corrective actions, governance). Familiarity with: Incident Management operating models, Severity models, SLAs, and response structures
- Operational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting. Ability to translate metrics into execution actions and accountability
- Governance, Risk, and Control Discipline- Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across workstreams
- Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations. Strong executive communication
- Complex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns. Ability to understand dependencies across platforms and workflows
Skills
- Ability to align disparate initiatives into a single execution model
- Strong escalation management and decision facilitation
- Incident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage response closure PIR), Problem management (RCA, corrective actions, governance)
- Familiarity with: Incident Management operating models, Severity models, SLAs, and response structures
- Operational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting
- Ability to translate metrics into execution actions and accountability
- Governance, Risk, and Control Discipline - Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals
- Ability to enforce process standardization and accountability across workstreams
- Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations
- Strong executive communication
- Complex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns
- Ability to understand dependencies across platforms and workflows
- 5 Years of Experience
Company Overview
We provide recruitment, consulting and IT services for our clients, which focus on maximizing their revenue generation, enhancing business productivity and improving cost management. It was founded in 2008, and is headquartered in Plainsboro, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://saranshinc.com.