Note: The job is a remote job and is open to candidates in USA. Zendesk is a company that focuses on enhancing customer experiences through innovative technology. They are seeking a Senior Product Designer to lead projects and collaborate with cross-functional teams to create user-centric design solutions that improve customer service products.
Responsibilities
- Lead a variety of projects and initiatives, helping define strategy and user experience vision through cross-functional collaboration and alignment
- Conduct user research, present research findings, and craft end-to-end product journeys and experiences that connect users with Forethought’s services and brands
- Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions
- Communicate design direction and intent with user insights, design rationales, and frameworks
- Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs
- Contribute to the design system and lead the look & feel and technical direction of the coherent product experiences
Skills
- 6+ years of professional experience in designing consumer or B2B or enterprise products
- A designer with excellent visual skills and craft who obsesses over interaction details
- A proactive and resourceful self-starter who thrives in ambiguity and can make decisions with imperfect data
- Have exceptional 'creative problem-solving', initiative, and follow-through skills with the ability to think on your feet
- Bachelor's or Master's degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
- Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Company Overview
Zendesk develops a customizable customer service platform for organizations. It is a sub-organization of Hellman & Friedman. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://zendesk.com.