Note: The job is a remote job and is open to candidates in USA. Wrapbook is a smart, intuitive platform that simplifies production payroll and accounting. The Senior Payroll Operations Specialist I will oversee complex remittance operations, ensure accuracy in payroll processing, mentor team members, and drive process improvements within the Payroll Operations team.
Responsibilities
- Own end-to-end payroll remittance operations including corrections, reversals, overpayments, and contribution remittances — resolving cases within SLA with clear documentation throughout
- Serve as an escalation point for complex union and agency issues; identify root causes of reporting discrepancies and coordinate resolution with appropriate payroll teams
- Mentor team members on complex remittance and compliance matters, actively raising the skill level of those around you
- Document and maintain SOPs, keeping them current, complete, and usable without additional coaching
- Identify gaps in payroll operations processes and bring forward concrete recommendations for improvement
- Partner cross-functionally on payment and client funding questions, system testing, and payroll-related project work
- Leverage AI tools to optimize operational workflows and adopt emerging functionalities that improve team efficiency and accuracy
- Proactively surface issues — with proposed solutions — and act as SME across teams to drive them to closure
Skills
- 5+ years of end-to-end, multi-state payroll processing experience
- Advanced union expertise; ability to handle complex remittance and compliance issues independently
- Proficiency in Notion and Salesforce; intermediate Excel skills
- Demonstrated ability to document processes clearly and maintain SOPs that others can follow without hand-holding
- Strong communication and conflict resolution skills — comfortable working across teams and with external agencies
- Proactive approach to AI tooling; comfortable adopting and applying new workflows to improve operational efficiency
- Experience in third-party payroll or entertainment/film industry payroll strongly preferred
- FPC or CPP certification preferred
Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
- Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Company Overview