Note: The job is a remote job and is open to candidates in USA. MediaRadar, Inc. equips marketing, sales, and analytics leaders with essential intelligence through its AI-enabled platform. The Senior Operations Analyst will drive strategic projects, enhance operational processes, and ensure high-quality execution across global teams.
Responsibilities
- Own a creative type and a priority industry at a global level, maintaining connections with Operations Analysts for local processes and partnering with Product and Commercial to understand strategy
- Participate in strategic cross-functional meetings representing Content & Data from a global perspective, providing process input and updates
- Use data to make recommendations for improvements in global Operations for creative and/or industry processing, completion, and quality execution
- Build requirements and make recommendations to Leadership and Product for creative flow enhancements to drive efficiency and quality
- Own advanced troubleshooting of client-driven issues and provide in-depth root cause analysis, including system and/or process updates as needed
- Recommend standards for quality and SLAs for assigned creative and industry globally, in consultation with Operations Analysts, Quality Analysts, Product, Commercial, Operations Leadership, and Governance
- Own and audit advanced client-specific requests and project work to ensure no omissions or errors exist
- Participate in day-to-day quality exercises as needed
- Own global Operations strategic projects for process
- Own project management for the effective rollout of global Operations system and/or process changes
- Track the impact of system and process changes post-launch and drive continuous improvement factoring in efficiency and budget implications
- Participate in innovation idea reviews and provide insight on impact and feasibility
- Maintain master knowledge of Operations systems, creative types, and the product catalog
- Create and update complex product records within a centralized Product Catalog while following strict governance standards
- Serve as a point of contact for establishing ground truth and master knowledge of the product catalog
- Participate in UAT of assigned creatives, providing structured feedback for system and process enhancements
- Partner with Leadership for vendor communication for global creative and industry ownership and change management
- Analyze data to make business recommendations and report on data volume, coverage, status, and other key performance metrics
- Build and present advanced business cases and optimizations to Operations Leadership
- Surface emerging risks and opportunities early, with enough context for fast decision-making
Skills
- Expert proficiency in G Suite and project management tools such as Jira
- Strong project management skills, with demonstrated ability to identify, assess, and mitigate risks to minimize project disruptions
- Advanced process improvement capabilities, ideally with Six Sigma experience
- Expert ability to analyze data to make business recommendations and report on data volume, coverage, status, and key performance metrics
- Expert ability to create and update complex product records within a centralized Product Catalog while following strict governance standards
- Master-level proficiency with proprietary platforms to review, classify, and attribute ads across various media channels
- Advanced AI tool familiarity
- Advanced business case creation and optimization skills
- Deep, specialized knowledge of Operations systems, creative types, and the product catalog
- Clear written and verbal English communication — able to convey complex analysis and recommendations to diverse stakeholders
- Experience serving as a technical or team lead, setting direction and coordinating work across stakeholders
- Prior experience owning global-level processes and driving cross-functional alignment
- Familiarity with ML/AI-assisted workflows and human-in-the-loop (HiTL) operations
- Experience supporting multiple processes or stakeholders concurrently at scale
- Comfort with advanced dashboards and data analysis; SQL is an added advantage
Benefits
- Medical, Dental & Vision Insurance
- 401k with Company Match
- Flexible PTO
- Commuter Benefits
- Gym Discounts
- Summer Fridays
Company Overview