Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc is a leading Healthcare Industry company, and they are seeking a Senior NICE CXone Reporting & Analytics Engineer. The role involves supporting NICE CXone reporting and analytics, troubleshooting discrepancies, and assisting with cloud migration initiatives.
Responsibilities
- Support NICE CXone Reporting, Analytics, and cloud reporting environments
- Troubleshoot reporting discrepancies, dashboard issues, and data quality problems
- Develop and optimize operational and executive dashboards
- Support enterprise contact center analytics and reporting initiatives
- Perform root cause analysis for reporting and data issues
- Validate reporting accuracy across multiple enterprise systems
- Support real-time and historical reporting environments
- Assist with enterprise contact center migration from legacy platforms to NICE CXone Cloud
- Work closely with operations, engineering, and business stakeholders
- Support API integrations, ETL processes, and cloud-based reporting solutions
- Analyze contact center KPIs and recommend operational improvements
Skills
- 5+ years supporting NICE CXone cloud environments
- Experience implementing or supporting NICE CXone Cloud
- Experience with contact center reporting and analytics
- Experience migrating contact centers to NICE CXone Cloud
- Advanced SQL skills
- Hands-on Databricks experience
- Experience with contact center KPI reporting
- Experience supporting enterprise reporting environments
- Strong troubleshooting and analytical skills
- NICE Interaction Analytics
- NICE Performance Management
- NICE QM
- NICE Nexidia
- Power BI
- Tableau
- API integrations
- ETL
- Cloud Data Platforms
- Healthcare Contact Center
- ITIL
- NICE CXone Certification
- Power BI Certification
- Tableau Certification
- AWS
- Azure
- ITIL Foundation
Benefits
- Traveler benefits as per agency package. (Benefits vary by vendor and assignment).
Company Overview
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