Note: The job is a remote job and is open to candidates in USA. Wpromote is a dynamic marketing agency seeking a strategic, data-driven Senior Manager, Email & Lifecycle Marketing to manage and grow lifecycle marketing programs for a portfolio of clients. The role involves engaging and retaining customers through various marketing channels, while optimizing customer journeys and driving revenue growth.
Responsibilities
- Managing lifecycle marketing programs across a portfolio of mid-market and enterprise clients
- Supporting the development and execution of customer journey strategies focused on acquisition, engagement, retention, and reactivation
- Serving as a strategic partner to client stakeholders by providing recommendations informed by performance data and lifecycle best practices
- Leading regular reporting, campaign reviews, and performance discussions with clients
- Identifying opportunities to improve lifecycle performance through segmentation, automation, personalization, and testing
- Designing and optimizing lifecycle programs across email, SMS, push notifications, loyalty, direct mail, and emerging channels
- Building scalable segmentation, personalization, and automation strategies
- Building and optimizing automated lifecycle campaigns, including welcome, nurture, cart abandonment, post-purchase, win-back programs, and more
- Supporting clients in expanding and optimizing their lifecycle marketing and automation programs
- Ensuring best practices in deliverability, compliance, consent management, and data governance
- Developing and executing testing plans across messaging, creative, audience segments, and campaign cadence
- Monitoring campaign performance and identifying optimization opportunities
- Creating recurring reports and presenting key insights and recommendations to clients
- Tracking lifecycle KPIs, including engagement, conversion, retention, and revenue
- Monitoring deliverability and account reputation in-line with CAN-SPAM & GDPR
- Leveraging AI capabilities to streamline processes and develop new strategic ideas
- Working hands-on in ESP platforms such as Klaviyo, Attentive, Hubspot, SFMC, or others (we’re platform agnostic)
- Partnering with analytics, engineering, paid media, and data teams to improve audience targeting, journey orchestration, and measurement
Skills
- 4+ years of experience in lifecycle marketing, CRM, retention marketing, email marketing, or marketing automation using platforms such as SFMC, Pardot, Marketo, Klaviyo, Attentive, Braze, etc
- Experience executing and optimizing lifecycle marketing programs across multiple stages of the customer journey
- Strong understanding of customer segmentation, personalization, retention, and loyalty strategies
- Excellent verbal and written communication skills with a proactive mindset
- Experience contributing to lifecycle marketing programs that drive engagement, retention, and revenue growth
- Experience managing client relationships and presenting campaign performance and recommendations
- Experience with web analytics (GA4, etc) and setting up UTM tracking
- Ability to hit the ground running and pick up new skills
Benefits
- Remote-first culture
- Unlimited PTO
- Extended Holiday break (Winter)
- Flexible schedules
- 100% paid parental leave
- 401(k) matching
- Medical, Dental, Vision, Life, Pet Insurance
- Sponsored life insurance
- Short Term Disability insurance and additional voluntary insurance
- Annual Class Pass credits and more!
Company Overview
Wpromote is an online marketing firm specializing in digital marketing and customer acquisition. It was founded in 2001, and is headquartered in El Segundo, California, USA, with a workforce of 501-1000 employees. Its website is http://www.wpromote.com.