Note: The job is a remote job and is open to candidates in USA. True Link is a profitable, mission-driven fintech company building financial solutions for people whose needs go unmet by traditional institutions. As Senior Manager, Go-to-Market & Business Operations, you'll operate as a shared strategic leader across growth and operations for True Link’s flagship Visa Card, owning cross-functional initiatives and driving execution.
Responsibilities
- Own a rotating portfolio of high priority strategic and operational projects, spanning growth, operations, and new verticals. The scope is intentionally broad because our priority initiatives usually cut across functions
- Lead projects end-to-end. You'll own the problem from first principles through delivery, setting the strategy, building the plan, aligning our team, and doing the hands-on work to drive results
- Power the growth engine of our flagship product. Contribute to the experimentation, architecture, and launch of new verticals and product offerings — from insight gathering and entry plan through defining infrastructure and go-to-market experimentation
- Partner with company leadership to carry high priority initiatives to completion. When something consequential needs a cross-functional leader to take it from a priority to resolved, you'll bring structure, momentum, and a long-term view
- Partner with senior leaders on strategic decision-making around growth. As we weigh major decisions around new products, partners, pricing decisions, and more, you'll bring analytical rigor and structure that shapes where we land
Skills
- 4-7+ years of relevant experience (but we weigh the quality of your thinking over the exact count)
- You have the rigor, structured problem-solving, and sharp communication often built in management consulting or a similar environment, and the agency and speed often honed in a growth-stage startup
- You've owned and delivered on a topline business goal end-to-end – defining the plan, assembling the people, and managing across functions to deliver results
- You operate independently at a high level, with the persistence, humility, and detail orientation to match
- You're a structured thinker and communicator; able to bring clarity to ambiguous situations without waiting for perfect information
- You learn quickly and build command of a new domain, industry, or regulatory context (and ideally already have a working foundation in financial services broadly)
- You build trust effectively with internal teams, external partners, and clients
- You're fluent with data, from defining the question correctly to learning the details of our data model to owning the analysis and communication of it. Advanced Excel/Sheets required
- SQL, Python, or equivalent data-extraction skills are a strong plus
Benefits
- Health, dental & vision coverage
- Paid parental leave
- 12 paid holidays each year
- Your own professional development budget
- Generous vacation
- The majority of us work from home from all across the US
- We enjoy connecting virtually for laughs with teammates and meeting up in-person: we have small offices in SF and in Kingston NY, and we plan team get-togethers around the country
Company Overview