Note: The job is a remote job and is open to candidates in USA. Wheelhouse 20/20 is a full-service marketing agency based in Beaverton, Oregon, seeking a Senior Director of Digital Operations to lead their digital execution and marketing technology teams. This hands-on leadership role focuses on overseeing digital performance, managing campaign operations, and developing a high-performing team to ensure client success and operational excellence.
Responsibilities
- Oversee digital performance across all active client accounts
- Report up to executive management on overall performance of accounts
- Ensure client KPIs, campaign goals, and performance metrics are consistently monitored and communicated
- Develop and maintain a proactive reporting cadence for both internal stakeholders and clients
- Surface opportunities, trends, and risks before they become problems
- Manage digital budget pacing, allocation, and performance monitoring across client portfolios
- Create regular digital landscape updates covering platform changes, industry trends, algorithm updates, AI developments, and emerging opportunities
- Support team who owns data accuracy and integrity across all marketing platforms and reporting systems
- Manage team who build, document, and improve scalable operating procedures for digital execution and reporting
- Manage team who oversee CRM integrations, marketing automation platforms, tracking systems, attribution tools, and analytics infrastructure
- Lead implementations that automate manual processes and improve operational efficiency based on strategic goals and plans from executive team
- Manage the team and lead the implementation, and manage new marketing technologies that improve performance or team productivity
- Ensure tracking, attribution, reporting, and lead flow systems are functioning properly across all client programs
- Lead, mentor, and develop digital marketing, paid media, lead generation, and marketing technology team members
- Provide hands-on coaching and training on platforms, best practices, workflows, and performance improvement
- Manage the organizational accountability and operational discipline across the team
- Identify staffing, skill, and capacity gaps and proactively recommend solutions
- Foster a culture of continuous learning, documentation, and process adherence
- Build systems that improve efficiency, consistency, and scalability across client programs
- Ensure teams follow established workflows, briefs, SOPs, and quality assurance processes
- Continuously evaluate agency operations to identify bottlenecks and opportunities for improvement
- Develop documentation that is practical, useful, and consistently adopted by the team
- Create repeatable frameworks that improve execution quality and client outcomes
Skills
- 15+ years of experience in digital marketing, paid media, marketing technology, or related disciplines
- 5+ years of leadership experience managing teams and reporting up to the leadership/executive team
- Strong agency experience managing multiple clients simultaneously
- Proven success overseeing digital advertising, lead generation, marketing automation, and reporting operations
- Experience building, managing and scaling operational processes within a fast-paced environment
- Advanced knowledge of Google Ads, Meta, LinkedIn, YouTube, and digital advertising platforms
- Data background to understand data lake and data warehouse
- Deep understanding of marketing automation platforms such as HubSpot, Pardot, Marketo, or Salesforce
- Strong knowledge of analytics, attribution, conversion tracking, GA4, Tag Manager, CRM integrations, and reporting systems
- Experience with workflow automation and process improvement initiatives
- Familiarity with AI tools and emerging technologies that improve marketing performance and operational efficiency
- Excellent project management, communication, and organizational skills
- Strong player-coach mentality
- Process-minded and operationally disciplined
- Analytical and data-driven
- Comfortable making decisions and solving problems independently
- Naturally curious and committed to continuous improvement
- Strong communicator who builds trust across clients and internal teams
- Passionate about helping others grow and succeed
Benefits
- Competitive salary
- Remote position
- Health insurance
- 401(k)
- Full-time position
Company Overview
Wheelhouse 20/20 is a marketing company that develops bespoke advertising, sales, and marketing programs for companies. It was founded in 2010, and is headquartered in Beaverton, Oregon, USA, with a workforce of 11-50 employees. Its website is https://wheelhouse2020.com/.