Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a highly experienced Senior DevOps Engineer – Infra Services to implement and support their current and future DNS & Kubernetes architecture in private cloud, ensuring scalability, resilience, and performance optimization.
Responsibilities
- Implementand support large scale DNS Architecture that stretches private & public cloud across multiple regions
- Implement and support Infoblox DDI solutions (DNS, IPAM, DHCP), Cloudflare DNS management, Google & AWS DNS services
- Implement and support multi-tenant Kubernetes clusters leveraging BareMetal servers and Software defined storage protocols
- Implement Infrastructure as code leveraging CI/CD automation, Ansible, Terraform/Pulumi, Python and Bash for automated provisioning of DNS services
- Implementcontinuous delivery pipelines for Infrastructure updates, including patch management, service upgrade testing, and rollback procedures
- Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana)
- Harden services for high availability, disaster recovery, and scale-out operations
- Perform deep-dive troubleshooting and performance analysis of Infrastructure services across hypervisors, backend storage protocols and networking layers
- Be involved in Change management and Global team collaboration
- Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues
Skills
- 5+ in managing global DNS & Kubernetes on Linux Operating Systems
- Expertise with Infoblox DDI systems (or similar enterprise DNS systems), Bind9, CloudFlare, GCP and AWS DNS services
- Expert knowledge in managing Kubernetes and Ubuntu Linux systems
- Proven experience automating infrastructure processes and deployments using Ansible, Terraform, Python, and CI/CD pipelines, with demonstrated ability to drive and scale a culture of automation
- Strong Linux (RHEL/CentOS/Ubuntu) systems engineering background with advanced scripting in Python, Bash
- Familiar with various Infrastructure technology stacks like Hypervisor Technologies (KVM, Vsphere), storage protocols (SDS) (iSCSI, NFS, CEPH), L2/L3 Networking
- Strong experience supporting mission critical 24x7 customer facing production environments
- Ability to write technical documentation and contribute to community wikis or knowledge bases
- Good understanding of overall Enterprise Common Infrastructure service implementations with a focus on DNS & Kubernetes
- Understanding of security best practices for system patching and security compliance (e.g., CIS, NIST)
- Background in telco, edge cloud, or large enterprise infrastructure environments
- Experience building and maintaining automated test environments for system upgrades and DNS migrations
- Bachelor's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave
- Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Company Overview
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