Note: The job is a remote job and is open to candidates in USA. Highwire is a strategic marketing communications agency specializing in B2B technology. They are seeking a Senior Account Manager to lead integrated communications programs, oversee account teams, and ensure alignment with client objectives in the technology sector.
Responsibilities
- Serve as the day-to-day account lead for up to 5 B2B technology clients, ensuring exceptional client service and account management
- Direct teams of 5–10 members, from interns to VPs, managing workflow, priorities, and team development
- Provide strategic counsel aligned with each client’s business objectives and technology-focused goals
- Build and maintain strong relationships with top-tier technology and business press
- Actively contribute to B2B technology practice groups, sharing industry insights and challenging junior staff to think strategically
- Oversee PR programs from kickoff to goal achievement, ensuring measurable impact
- Set ambitious, achievable client goals through creative campaigns and amplification techniques that tie directly to clients’ technology business objectives
- Develop and manage monthly/annual budgets and team priority allocations
- Ensure accurate client billing, recoup client expenses, and maintain account status
- Participate in program execution as appropriate, including writing/editing, media relations, social media, digital communications, and crisis support
- Serve as an ambassador for the agency and our B2B technology practice
- Lead strategic media and analyst relations programs for B2B technology clients across sectors including enterprise software, cloud, AI, security, and data
- Build and maintain strong relationships with top-tier business, technology, and trade journalists, as well as key industry analysts
- Guide account teams in identifying news opportunities, shaping compelling story angles, and executing proactive media outreach
- Partner with clients to elevate thought leadership through feature coverage, executive interviews, and contributed content
- Oversee measurement and reporting of media performance to ensure programs deliver meaningful visibility and business impact
- Contribute to company growth through new business development, organic client expansion, and creation of client case studies within the B2B technology space
- Attend networking events, seminars, and conferences relevant to technology and communications, including occasional out-of-hours events, to maintain professional development and build relationships
- Lead at least one agency-wide training annually and participate in trainings as needed
- Establish and maintain a focus area within agency support, such as digital strategy, social media, or technology-specific communications initiatives
- Manage up to 2 direct reports, set goals, conduct quarterly check-ins, and deliver annual reviews
- Act as a coach across account teams by teaching, providing guidance, recognizing achievements, delegating effectively, and mapping work to strategy and client goals
- Maintain a respectful, enthusiastic, and professional attitude toward coworkers, clients, and external partners
- Lead by example and ensure teammates have clarity on roles, responsibilities, and B2B technology objectives
- Deliver high-level account management and strategic counsel specifically for B2B technology clients
- Execute programs as needed, supporting writing, media relations, social, digital, and crisis efforts
- Mentor and develop team members, ensuring alignment with agency standards and client objectives
- Support agency growth through client development, business opportunities, and thought leadership in the technology sector
Skills
- Minimum of six years of experience in PR, marketing, or communications agencies, with at least one year as an Account Manager
- Prior experience managing B2B technology clients in an agency setting
- Organized, self-motivated, and entrepreneurial mindset
- Established media relationships and proven experience pitching feature placements for technology clients
- Strong experience developing PR plans and campaigns for B2B technology clients
- Solid understanding of staffing budgets and ability to make staffing recommendations
- Ability to prioritize responsibilities based on impact, timelines, workflow, and client goals
- Commitment to self-improvement and proactive in suggesting solutions
- Exceptional communication and leadership skills, with a track record of inspiring teams and delivering results in the B2B technology sector
Benefits
- Competitive salary with merit-based opportunities for growth
- Flexible hybrid work model tailored to your schedule and lifestyle
- Generous vacation policy, including extended summer and winter breaks
- Early log-off on Fridays through our Empower Hours program
- 401(k) plan with employer matching
- Comprehensive medical, dental, and vision coverage, plus FSA options
- Paid parental leave benefits
- Commuter benefits
- Annual Growth Mindset stipend for books, events, or learning experiences
- Monthly technology reimbursement
- Wellness benefit program for mental and physical health
- 501c3 donation matching program
- Mentorship and ongoing professional development opportunities
- Monthly recognition and team celebrations
- Employee referral and new business referral bonuses
- Quarterly Highwire events and team gatherings
- Dog-friendly office environment
- A supportive, inclusive, and collaborative workplace where you can grow and do your best work
- Hybrid work schedule with three in-office days per week for candidates near New York, NY or San Francisco, CA offices
- Fully remote roles available in specified states
Company Overview