Note: The job is a remote job and is open to candidates in USA. Modernize is a company focused on simplifying home improvement by connecting homeowners with qualified contractors. They are seeking a Senior Account Manager to drive success and growth for customers using their point-of-sale financing product, focusing on upselling and nurturing partnerships with home services companies.
Responsibilities
- Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive branch-level engagement and performance management
- Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value
- Engage directly with decision-makers—from office managers to C-level executives and owner-operators—to present financing solutions that drive adoption and long-term value
- Work cross-functionally with account management leadership, lender ops, sales, product, and engineering to ensure high standards of service across the organization
- Demonstrate in-depth knowledge of 360 Finance’s platform, operational processes, and best practices to provide value to account base
- Monitor account health, identify risk factors, and proactively drive product satisfaction and usage
- Analyze data and client feedback to identify risk factors and optimize performance
- Prepare and deliver ongoing account performance reports
- Uphold our core values and collaborate positively across departments
Skills
- 4+ years of total account management experience, including: 2+ years of account management experience in home improvement sales, lending, or financing experience with proven success in upselling and cross-selling; enterprise experience is a plus
- Proficiency in Salesforce and intermediate to strong Excel skills; familiarity with BI tools like Tableau is a plus
- Willingness and ability to travel extensively (up to 40% of the time), including overnight and multi-day trips
- Excellent communication skills with the ability to influence and present to large groups, executive-level stakeholders, and train sales representatives on how to use the 360 Finance platform
- Strong analytical skills and business acumen to drive performance and decision-making
- Proven ability to manage onboarding through renewal while building strategic partnerships
- Comfortable navigating ambiguity and managing shifting priorities
- Highly organized and process-driven with strong attention to detail
- Experience in Home Service financial services, lending, or point-of-sale financing is strongly preferred
- Previous team leader experience is strongly preferred
- Bachelor's degree preferred or equivalent experience
Benefits
- Performance bonus or commission
- Equity in the form of restricted stock units
- Health care benefits
- Retirement benefits
- The amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
- Any other tax-reportable benefits
Company Overview